Unexpected $$$chsrge

Avast Free Antivirus / Premium Security
1

On 07/28/2017 a charge of $53.61 posted to my bank account as Dri*avast Software 9529084089 Mn.

On 07/31/2017 I called the (952)908-4089 number and got connected to a Digital River rep who told me DR provided pay services for various clients. She found the record of that charge and promised to email details within an hour — but did not. It would appear the $53.61 was for a purchase of some Avast-related software.

I am a several years user of the FREE Avast Antivirus But regularly decline offers to update to a Paid version. (That’s only $20, anyway not $53+.) I have NOT purchased ANY software nor have I entered bank account or credit card info within the past couple weeks. I have verified my Avast account info is correct. I have received no emails related to online purchases or registration.

Would Avast charge me for anything without sending me a confirmation/activation email? Is the $53.61 amount proper for an Avast product/service? Is there a way to contact Avast about this incident?

Thank you, Everett Cox ecox4971@gmail.com

2

→ https://www.avast.com/faq.php?article=AVKB24#artTitle (Orders and Renewals)

3

Asyn–Thx for your reply. Unfortunately, those solutions don’t help. There is no order number since I have NOT placed an order. I have already checked my Avast account and see only the subscription I’ve been using since last year. The only help from Avast seems to be $80 or $120 – if I accept their solution. I only want to know what precipitated a $53 Avast-related charge to my bank account.

4

Contact support: https://support.avast.com/support/tickets/new

5

Also be sure your mail adress with which you order Digital River (maybe same , maybe not than avast mail ident)
Check for SPAM in your (DR order) adress , already 2 times you have not received a Digital River mail (after ordering and after phone call) when you should have received them.
Did you tried to contact them by other way than phone call?
https://gc.digitalriver.com/gc/ent/login.do (if you forgot/haven’t ident/pass , ask for)
or
https://store.avast.com/DRHM/store?Action=DisplayContactFormPage&SiteID=avast