First of all Let me clarify “I think AVAST is the best AV product on the market today, however
the tech support needs vast improvements.”
I have a large WAN, 25 locations, 600+pc’s,25 servers. I have alot of work to do all day, every day. I have AVAST ADNM problems that are serious and I do not need to be drilling thru forums
and waiting days for answers.
Could your company possibly look into something like WEBEX for remote access so problems can be solved quickly.
Dear networker, I’m not sure which method(s) you used for contacting our support team… email? telephone? this forum?
I take this as a constructive criticism. Our tech support team is constantly growing and I’m sure things are going to improve soon. E.g. a new ticketing system is currently in preparation.
Thanks
Vlk
Yes, this is constructive,I think your product is the best,however when it comes to running a network, there are some things I do not need to know. I just need support to come in an fix
the problem.
This is not to say that your support team can not fix the problem, it is just that I do not want to be involved that much.
On my current problem you have been a great help, but I have logged too many hours on this.
Again, thanks for your help.
Technical note: Your e-mail address is not reachable for us. I sent you a personal message about this some time ago.
----- The following addresses had permanent fatal errors -----
t---a---r@m----c.o-g
(reason: 553 5.0.0 uucp addressing not allowed.)
----- Transcript of session follows -----
… while talking to m----c.org.s–1.ps-tp.-om.:
DATA
<<< 553 5.0.0 uucp addressing not allowed.
554 5.0.0 Service unavailable
(hyphens added by me to obfuscate addresses)