Hi (sorry should it be Jindrich or Kubec, the name has me beat :-\ )

It’s a real mish mash of coinsidence… covered a little bit in other threads (crash/freeze & update better) and a brief passing with Vlk,

Anyway, scenario…

*New PC with pre-installed Spanish language software.
*Got manufacturer to change the software for English version (came on CD’s for me to install, naturally).
*Same time as installing new software, Avast updates were realeased.
*Also at same time, computer starts ‘blue screen’ crashes and random shut-down/reboots.

Ok, on from there… I didn’t suspect Avast and did many reloads of OS and application software inc. Avast and MS updates, but the problem persisted. Vlk suggested removing Outpost firewall, which I did, still no joy.

Eventually, I started loading the OS and each application seperately (btw; these were always ‘fresh’ re-loads inc partitioning/format). I then got to the stage where it appears that the crashes etc started after loading Avast. This was about the time you asked me to send the setup-log, because I assumed you saw something wrong with the file date stamps I posted in the other thread!.

Moving on again :slight_smile: … Whilst this is going on and in between your replies, the ‘Blue Screen’ crashes, re-boots etc stopped and the machine became STABLE. The ONLY thing I KNOW OF that has happened in that interim period is that that Avast updates have been coming through and loading. I still haven’t finished loading my other applications as I stopped when things pointed to Avast.

My un-educated assumption was that you guys might have fixed something in Avast (or the loaded) which rectified my problems and that I had just managed to pick the worst time (ie middle of Avast going to a new version) to have loaded it. Of course, I was, and still am really, curious as to what you saw wrong with those file dates to prompt you to ask for the setup-log!?

Finally, the here and now… TODAY… the machine has still been stable for a couple of days and my comment to Vlk was… I’d love to be able to reassure myself and put a finger on what caused the problem. Especially before I load any more software. My thoughts at the moment are to partition and format again and do another ‘fresh’ OS re-load or ‘completely’ remove Avast with AvClear4 (suggested on the forum) and just reload Avast fresh.

Strangely enough, I would have felt happier if you HAD found something in the setup-log or told me that Avast ‘might’ have caused the problems (given the scenario). The quandry now is, have I located the problem, has Windows sorted itself out (and better NOT to reload the OS!!!).

I had a look at the setup-log myself and noticed some items with errors, server downs and failed updates. I also noticed Vlk posted a thread aking if the latest version has helped with the ‘crash’ problems!!!, but everything that is coming back to me is saying there isn’t an Avast problem!. I’m at a loss to know what direction to take for the best!!! :-\ :-\

Sorry for the long message, any (re)thoughts, suggestions, clarifications?

Much appreciate your interest kubecJ. I’m in no way knocking Avast or the team… both are great.