uninstalling avast!

Avast Free Antivirus / Premium Security
1

my problem is…

when i tried to uninstall avast! it was uninstalled successfully but now, i discovered that there are avast system files remaining in C://program files/alwil software and avast is able to start but is not able to catch a virus,

i want to eliminate all avast! system files, and reinstall again avast! but i cannot delete avast!

thanks for your help

2

Did you use the avast! uninstall utility?

  1. Download aswClear.exe on to your desktop http://www.avast.com/eng/avast-uninstall-utility.html
  2. Start Windows in Safe Mode
  3. Open (execute) the uninstall utility
  4. If you installed avast! in a different folder than the default, browse for it.
    (Note: Be careful! Thecontent of any folder you choose will be deleted!)
  5. Click REMOVE
  6. Restart your computer

Reinstall avast! after restarting your computer.

3

i tried uninstalling avast by using aswclear but it says that the application is not a valid win32 app

thanks for answer

sorry if my english is bad i am learning english, so i ask for better ways to say it

4

That error message could be an indication that your system is infected with a variant of beagle, that can disable AVs. This can sometimes be hidden by a rootkit.

What happens when you try to run other executable files ?

Also see, anti-rootkit, detection, removal & protection http://www.antirootkit.com/software/index.htm. Try these as they are some of the more efficient and user friendly anti-rootkit tools.

5

thanks for your help i will do that

6

You’re welcome, let us know how you get on.

7

thanks a lot for your help, i could repair my computer,

another cuestion, is my english good?? can you understand me??

thanks for answer my off topic question

8

Your English is very good. :slight_smile: You give enough information to make your English easy to understand.

9

thanks, i was afraid that nobody could understand my messages

10

I agree.
Did you get your original question resolved and Avast re-installed OK?
I’d like to recommend MBAM http://www.malwarebytes.org/mbam.php as a demand antispyware scanner, if you don’t already have it. Sort of like Spybot, or AdAware but a lot more up to date.

11

i guess i dont have a virus i only tried to uninstall avast! to install Zone Alarm as a firewall only, and then reinstall avast!

the problem started when i tried to install zone alarm, i discovered avast! on the taskbar… it was disabled, and a running process called ashdisp.exe i tried to kill the process, but…

-the self protection of avast was enabled!!!
-all the services was running
-no virus were detected by avast!
-no response from any avast! module

so i tried the aswclear.exe and my problems were resolved, i succesfully reinstalled avast! with zone alarm and im very happy with my avast! running

the problem was…

i didn´t know the existence of aswclear.exe so thanks to show me the way

12

If you ever need to reinstall again, the self protection can be disabled.
-Right click the tray icon,
-Select “program settings”
-Select “troubleshooting”
-Tick the box that says “disable avast! self defense module”

What I’d do then (although I don’t know if it’s needed) is to stop on access protection, then uninstall it (after disconnecting from the net, of course,) then run the tool if needed.

13

yeah, i resolved the problem succesfully

thanks a lot for helping me