system
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Hello gabby. I had the same problem with Norton SystemWorks 2003 Pro! Bottom line is that you must get rid of all those registry entries. I too followed all the Norton instructions and even got help from their technical support team, but nothing they suggested really worked. In desperation, I found the answer. Download RegSeeker (it’s freeware) http://www.hoverdesk.net/freeware.htm and then just search “Norton” and “Symantec”. Delete all of the entries. RegSeeker makes an auto backup, so if the registry deletion causes a problem, you can easily recover.
In my case Norton had really screwed up my entire system. I had over 750 Norton and or Symantec registry entries that I found AFTER following all the removal instructions from Symantec. I’ll never use any of their products again! After I used the RegSeeker method I described above, my system now works flawlessly. Good luck!