Hi,
I have just bought a new Toshiba Satellite C670D-101 laptop. The computer is running Windows 7 Home Premium 64 bit. It came with lots of unwanted software preinstalled, so the first thing I did (after installing Avast, of course!) was to start removing what I didn’t want. There is something called WildTangent Games that triggers a sandbox alert when I try to click remove program in Control Panel.
First, Avast gives a sandbox warning about this file:
C:\Program Files (x86)\TOSHIBA Games\uninstall.exe
I tried running the program in sandbox, but I guess software cannot be uninstalled from the sandbox? Anyway, it didn’t work. So I tried running the file normally.
Then the same thing with this file:
C:\Users\Username\AppData\Local\Temp~nsu.tmp\Au_.exe
After allowing both the programs to run normally, the uninstall process seems to be going fine. However, an error occurs at the end, and One of the the WildTangent Games seems to be left unchanged. (I first got a list of about 10-15 games where I could choose which to remove. I selected all of them, but “Diner Dash 2 Restaurant Rescue” stays behind, even after several attempts.)
upload suspicious file(s) to www.virustotal.com and test with 43 malware scanners
when you have the result, copy the url in the address bar and post it here for us to see
Thank you for that link. Interesting, from the first post:
I forgot to mention that: When I first installed Avast after setting up the computer and ran a complete scan, it found one file that it recommended to move to the chest. That file was Win32:BogEnt. (Not Win32:BlogEnt [Susp], but could this perhaps be a spelling error in that post?)
Looking at that item in the chest now, I see that it was located in C:\Program Files (x86)\TOSHIBA Games\Diner Dash 2 Restaurant Rescue, so I guess that explains why I couldn’t uninstall that one game.
Do you think it is safe to restore the file from the chest in order to uninstall the unwanted software? Or perhaps uninstalling won’t work properly because I have tried it before without the file present, and that may have corrupted something?
I uploaded both the files to virustotal.com, no infections found. Here are the links:
I get the same thing on my Dell. It ain’t hurting anything so I’m not concerned. I have plenty of HDD space so there is no issue there. With Wind Tangent pre-installed all it does is open my browser to the Wild Tangent website or a “window” opens. I fail to see where this would be any problem.
I agree with Pondus as neither Toshiba nor Dell would install malware or spyware.
By the way, the uninstall still fails after restoring the file from the chest, I don’t know why. I might do a complete reset of the laptop and try uninstalling the software again then. Why? Well, I like my computers to be as “clean” as possible. It just annoys me that it is so difficult to simply buy a new computer without all the “extras”.
If something is causing no harm, what’s the problem. I like a clean machine.
Besides Wild Tangent shows up with no kb or mb on my hard drive therefore I seriously doubt that it can be uninstalled. Yes, I checked the “uninstall” section on the Control Panel and it cannot be uninstalled.
paranoid,it might not be causing actual harm or damage(corrupting files etc.)but,as you said,opening browser windows randomly or going to specific sites,is a major annoyance to a lot of people,i know it would bother me immensely.
note: just because it’s not showing any size on disk,doesnt mean it isnt occupying any space,as everything occupies space.
If you really want to remove that software, you can use the Revo Uninstaller.
Download and run the free trial from http://www.revouninstaller.com/
Make sure that you uninstall Revo too.
Hope you are happy with us today. Have a wonderful day… Good Karma!
It does “not” matter how you try to uninstall Wild Tangent avast will always recommend opening in the sandbox. It is causing absolutely no harm…so why worry about it? ??? It is “not” taking any “real” room on your machine. ???
If we are unable to remove a software from add or remove programs utility in Windows, the reason can be due to the corruption of any of the .msi or .dll files related to that software. Yes of-course Revo will do the same thing at first hand and will give the same popup or error message as before. But in Revo we have an additional option to scan all the files and registry entries related with the software in Advanced Mode and remove them. So it will work.
By using Revo in the manner you describe you could really screw up someones registry. I’m not willing to take that risk. I like my computer too much to take that kind of risk. The way I see it as far as Wild Tangent goes “no harm, no foul”.
Using any generic Uninstaller like Revo can result in removing common dll files used by
various programs and worse.
Usually you don’t find what harm using such an uninstaller has caused until some time in the
future when you attempt to run a program that depended on the file that Revo removed.
Your lucky if the only thing you need to run that program again is a simple re-install.
If you have no data in your system yet, the “factory default” is the faster and cleaner option you have.
After that “factory default”, you should uninstall anything that you don’t want. Use the “Add/Remove Programs” applet in Control Panel, and PLEASE reboot each time you uninstall something (instead of uninstalling “everything” and only then rebooting).
Please check your system for “factory” security tools. If you have some trial or alike of some security tool, it is VERY advisable to run also the specific removal utility after uninstallting (of course, IF you decide to uninstall it).
ONLY after you removed all the “extras”, and specially after removing any other security tools, then install Avast (and reboot immediately after installing, before configuring or updating). This should avoid most conflicts between Avast and other security tools “preinstalled”.
