[font=Verdana]Hello
I have tried to uninstall Avast as part of cleaning a problem I have with web access. I used to have to antivirus running so I had to uninstall one.
I have tried to uninstall avast through the control panel but still some files are staying and I get the red window everytime I boot.
So I went and downloaded the program ajavascript:void(0);
Teletypegain and tried to reinstall it but it doesn’t want to work either because it still detects the old version of the program.
I have an error message when I try to open avast saying it can’t load the news.dll then a whole page of unloaded skins and that’s it.
When I try to re-install avast it says: a setiface error 2 as occured the last operation was: spawning…
sorry I don’t understand this.
Please help!
Thank you very much in advance :-\
Hello there,
I keep getting the same error message when trying to re-install Avast 4.8 (French version). Actually I’m trying to remove it but can’t do so from the control panel so i tried downloading the unistall utility but when i try to run it i get another error message : “The avast! self protection module is enabled, for this reason, the operation cannot be completed. To complete the operation either run this program from windows safe mode (which i tried but the programme doesn’t work: when i tried to open it, nothing happens :-[), or disable the avast self protecting (via settings → troubleshooting)” : which I can’t do since whenever i try to open avast, nothing happens…
When i started my computer this morning, i got a message saying an update failed too but when i clicked to get more information, once again, nothing happened and i can’t seem to open avast in any way; don’t know if that’s another problem or if all these things are related ???
Please help!
Thanks a lot
Hello,
I have used the uninstall utility on Safe mode and it worked.
Good luck! :
theblond, do you use any other antivirus in this computer? Did you use in the past?
I suggest an installation from the scratch:
- Uninstall avast from Control Panel first.
- Boot.
- Download the latest version of Avast Uninstall and use it for complete uninstallation.
- Boot.
- Install again the latest avast! version.
- Boot.
- Check and post the results.
Thanx a lot for your answers: it was my first post ever and i wasn’t expecting much of it so that was a nice surprise :o
Another good surprise was that i ran the uninstall utility from Safe mode again and that time it worked ???
To answer your question Tech, i don’t have any other antivirus running on this computer (only windowsXP firewall) but there was a free demo of norton when i bought my computer, might be some files left somewhere (though i removed it from the control panel long ago…?)
I couldn’t uninstall avast from the control panel, even in Safe mode so what you suggested is what i tried to do before posting a message here (unless i haven’t understood properly, which is highly probable since my knowledge of computers - and of ‘computer English’ - is pretty poor).
Everything seems fine now, but I haven’t reinstalled avast, I’m not sure I will because now i sometimes get a “server not found” message when i try to go on the internet. Everything worked perfectly well before i installed avast but now i can’t connect to the internet 4 times out of 5! It’s driving me mad: I don’t understand why, without changing any settings to my connexions, it sometimes works and sometimes doesn’t! >:( So If you have any idea i would really appreciate your help!
Thanx again.
Most probably…
- If it still there, remove NAV through Add/Remove programs from Control Panel. Boot.
- Use Norton Removal Tool for Windows 2000/XP/Vista. Boot.
- Install avast! (or repair the installation) and boot.
For that occasions, use the avast uninstall tool directly.