Unknown errors and warnings in avast viewer

Avast Free Antivirus / Premium Security
1

Error
1/2/2005 11:16:10 AM WinXP-VIA 4052 ODBC function SQLConfigDataSource() failed. Error description: Driver’s ConfigDSN, ConfigDriver, or ConfigTranslator failed.
1/2/2005 11:16:10 AM WinXP-VIA 4052 During the parsing of C:\Program Files\Alwil Software\Avast4\DATA\avast4.xml XML document, following error occurred: C.
1/6/2005 11:38:08 AM SYSTEM 1848 AAVM - scanning error: x_AavmCheckBootDirectEx: avscanScanReal of *BOOTA failed, 00000005.

Warning
1/6/2005 2:14:37 PM SYSTEM 1856 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Documents and Settings\WinXP-VIA\Application Data\Mozilla\Firefox\Profiles\bwnbzvi2.default\Cache\3EC6F9F5d01 (C:\Documents and Settings\WinXP-VIA\Application Data\Mozilla\Firefox\Profiles\bwnbzvi2.default\Cache\3EC6F9F5d01) returning error, 0000A477.
1/6/2005 2:15:11 PM SYSTEM 1856 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Documents and Settings\WinXP-VIA\Application Data\Mozilla\Firefox\Profiles\bwnbzvi2.default\Cache\7822E7AEd01 (C:\Documents and Settings\WinXP-VIA\Application Data\Mozilla\Firefox\Profiles\bwnbzvi2.default\Cache\7822E7AEd01) returning error, 0000A477.
1/6/2005 2:15:48 PM SYSTEM 1856 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Documents and Settings\WinXP-VIA\Local Settings\Temporary Internet Files\Content.IE5\L41KRQR8\kitchen_xp_setup[1].msi (C:\Documents and Settings\WinXP-VIA\Local Settings\Temporary Internet Files\Content.IE5\L41KRQR8\kitchen_xp_setup[1].msi) returning error, 0000A477.
1/7/2005 9:51:11 PM WinXP-VIA 1556 Function setifaceUpdatePackages() has failed. Return code is 0x20000011, dwRes is 20000011.

The last one was becouse broken package.:((
What to do?
I also hear strange noises from my floppy but i don’t use it.
Please help! ??? :frowning: :frowning: :o :‘( :’(

2

Could you ZIP up the file C:\Documents and Settings\WinXP-VIA\Application Data\Mozilla\Firefox\Profiles\bwnbzvi2.default\Cache\7822E7AEd01 and send it to my email? (if it’s not too big)

Also, what language version of Windows are you using?

Last but not least, are you saying that now the updater doesn’t work? The broken package incident should be described in much more detail in the updater log (\setup\setup.log).

Thanks,
Vlk

3

I’m using bulgarian language pack but i think that the updater is working fine.My friends have the same problem with this version.It’s not only me.
About the file i C/WinXp_via “Application data”.I don’t see it.
I don’t know your e-mail.Sorry
Can you tell me is there a problem and do i have to repair my installation

4

this is the setup log:

21:22:05 min/gen Started: 07.01.2005, 21:22:05
21:22:05 min/gen Running setup_av_pro-225 (549)
21:22:05 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
21:22:05 vrb/sys Computer WinName: JLKSDOW
21:22:05 min/sys Windows Net User: JLKSDOW\WinXP-VIA
21:22:05 min/gen Cmdline: /downloadpkgs /noreboot /silent /progress
21:22:05 vrb/gen DldSrc set to inet
21:22:05 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
21:22:05 min/gen Old version: 225 (549)
21:22:05 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
21:22:05 vrb/sys Computer DnsName: jlksdow
21:22:05 vrb/sys Computer Ip Addr: ..*.
21:22:05 nrm/int SYNCER: Type: 1
21:22:05 nrm/int SYNCER: Auth: 2
21:22:05 vrb/pkg Part prg_av_pro-225 is installed
21:22:05 vrb/pkg Part vps-50101 is installed
21:22:05 vrb/pkg Part news-42 is installed
21:22:05 vrb/pkg Part setup_av_pro-225 is installed
21:22:05 min/gen Old version: 225 (549)
21:22:08 vrb/fil SetExistingFilesBitmap: 451->110->110
21:22:08 min/gen GUID: 8754ea52-8926-4a86-a693-e92434af2893
21:22:08 nrm/gen Server definition(s) loaded for ‘main’: 15 (maintenance:0)
21:22:08 nrm/gen SelectCurrent: selected server ‘Download15 AVAST server’ from ‘main’
21:22:08 dbg/gen Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
21:22:08 dbg/gen Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
21:22:08 dbg/gen Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
21:22:08 dbg/gen Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
21:22:08 dbg/gen progress thread start
21:22:08 dbg/gen progress start - 1
21:22:08 dbg/gen progress start - 2
21:22:14 nrm/gen Server definition(s) loaded for ‘main’: 15 (maintenance:0)
21:22:14 nrm/gen SelectCurrent: selected server ‘Download1 AVAST server’ from ‘main’
21:22:16 min/pkg Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
21:22:16 vrb/pkg LatestPartInfo: news = news-42
21:22:16 vrb/pkg LatestPartInfo: program = prg_av_pro-231
21:22:16 vrb/pkg LatestPartInfo: setup = setup_av_pro-231
21:22:16 vrb/pkg LatestPartInfo: vps = vps-50101
21:22:18 vrb/pkg Part prg_av_pro-231 was set to be installed
21:22:18 vrb/pkg Removed obsolete file part-prg_av_pro-225.vpu
21:22:21 vrb/pkg Part setup_av_pro-231 was set to be installed
21:22:21 vrb/pkg Removed obsolete file part-setup_av_pro-225.vpu
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_hlp413’, containing 2 subversions
21:22:21 dbg/pkg Loaded pkg info ‘winsys’, containing 2 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_hlp415’, containing 4 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_hlp416’, containing 4 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_dll40A’, containing 17 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_hlp419’, containing 2 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_dll41b’, containing 11 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_dll41f’, containing 3 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_hlp40b’, containing 4 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_hlp40c’, containing 4 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_hlp40e’, containing 2 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_dll81a’, containing 4 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_dll410’, containing 21 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_dll411’, containing 13 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_dll412’, containing 4 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_core’, containing 10 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_dll413’, containing 15 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_dll415’, containing 15 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_dll416’, containing 15 subversions
21:22:21 dbg/pkg Loaded pkg info ‘winsysgui’, containing 2 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_dll419’, containing 11 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_hlp405’, containing 4 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_hlp407’, containing 4 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_hlp409’, containing 2 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_dll40b’, containing 5 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_dll40c’, containing 11 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_dll40e’, containing 15 subversions
21:22:21 dbg/pkg Loaded pkg info ‘avscan’, containing 6 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_hlp40A’, containing 2 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_pro’, containing 9 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_hlp41b’, containing 4 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_skins’, containing 6 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_hlp41f’, containing 3 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_dll405’, containing 22 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_dll407’, containing 14 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_hlp81a’, containing 2 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_dll409’, containing 26 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_hlp410’, containing 4 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_hlp411’, containing 4 subversions
21:22:21 dbg/pkg Loaded pkg info ‘av_pro_hlp412’, containing 4 subversions
21:22:21 dbg/pkg Loaded pkg info ‘vpsm’, containing 1 subversions

5

21:22:21 dbg/pkg Loaded pkg info ‘vps’, containing 44 subversions
21:22:21 dbg/pkg Loaded pkg info ‘news405’, containing 1 subversions
21:22:21 dbg/pkg Loaded pkg info ‘news409’, containing 1 subversions
21:22:21 dbg/pkg Loaded pkg info ‘setif_av_pro’, containing 11 subversions
21:22:21 dbg/pkg Loaded pkg info ‘setup_av_pro’, containing 8 subversions
21:22:21 dbg/gen progress end - 1
21:22:21 vrb/pkg IsFullOkay: setup_av_pro-231.vpu - not okay
21:22:21 dbg/gen progress start - 2
21:22:27 nrm/gen Server definition(s) loaded for ‘main’: 15 (maintenance:0)
21:22:27 nrm/gen SelectCurrent: selected server ‘Secondary ASW server’ from ‘main’
21:22:30 min/pkg Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
21:22:30 vrb/pkg LatestPartInfo: news = news-42
21:22:30 vrb/pkg LatestPartInfo: program = prg_av_pro-231
21:22:30 vrb/pkg LatestPartInfo: setup = setup_av_pro-231
21:22:30 vrb/pkg LatestPartInfo: vps = vps-50101
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_hlp413’, containing 2 subversions
21:22:30 dbg/pkg Loaded pkg info ‘winsys’, containing 2 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_hlp415’, containing 4 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_hlp416’, containing 4 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_dll40A’, containing 17 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_hlp419’, containing 2 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_dll41b’, containing 11 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_dll41f’, containing 3 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_hlp40b’, containing 4 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_hlp40c’, containing 4 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_hlp40e’, containing 2 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_dll81a’, containing 4 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_dll410’, containing 21 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_dll411’, containing 13 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_dll412’, containing 4 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_core’, containing 10 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_dll413’, containing 15 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_dll415’, containing 15 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_dll416’, containing 15 subversions
21:22:30 dbg/pkg Loaded pkg info ‘winsysgui’, containing 2 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_dll419’, containing 11 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_hlp405’, containing 4 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_hlp407’, containing 4 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_hlp409’, containing 2 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_dll40b’, containing 5 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_dll40c’, containing 11 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_dll40e’, containing 15 subversions
21:22:30 dbg/pkg Loaded pkg info ‘avscan’, containing 6 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_hlp40A’, containing 2 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_pro’, containing 9 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_hlp41b’, containing 4 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_skins’, containing 6 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_hlp41f’, containing 3 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_dll405’, containing 22 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_dll407’, containing 14 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_hlp81a’, containing 2 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_dll409’, containing 26 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_hlp410’, containing 4 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_hlp411’, containing 4 subversions
21:22:30 dbg/pkg Loaded pkg info ‘av_pro_hlp412’, containing 4 subversions
21:22:30 dbg/pkg Loaded pkg info ‘vpsm’, containing 1 subversions
21:22:30 dbg/pkg Loaded pkg info ‘vps’, containing 44 subversions
21:22:30 dbg/pkg Loaded pkg info ‘news405’, containing 1 subversions
21:22:30 dbg/pkg Loaded pkg info ‘news409’, containing 1 subversions
21:22:30 dbg/pkg Loaded pkg info ‘setif_av_pro’, containing 11 subversions
21:22:30 dbg/pkg Loaded pkg info ‘setup_av_pro’, containing 8 subversions
21:22:30 dbg/gen progress end - 1
21:22:30 vrb/pkg FilterOutExistingFiles: 110 & 110 = 0
21:22:30 vrb/pkg IsFullOkay: setif_av_pro-231.vpu - not okay
21:22:30 dbg/pkg SetDownloadBits: setif_av_pro setting 1 diffs to process
21:22:30 vrb/pkg IsFullOkay: setup_av_pro-231.vpu - not okay
21:22:30 dbg/pkg SetDownloadBits: setup_av_pro setting 1 diffs to process
21:22:30 vrb/pkg FilterOutExistingFiles: 110 & 110 = 0
21:22:30 vrb/pkg IsFullOkay: setif_av_pro-231.vpu - not okay
21:22:30 dbg/pkg SetDownloadBits: setif_av_pro setting 1 diffs to process
21:22:30 vrb/pkg IsFullOkay: setup_av_pro-231.vpu - not okay
21:22:30 dbg/pkg SetDownloadBits: setup_av_pro setting 1 diffs to process
21:22:33 nrm/pkg DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\setif_av_pro-231-225.vpu, returned 0x00000000
21:22:34 vrb/pkg Diff ok, created: setif_av_pro-231.vpu
21:23:08 nrm/pkg DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\setup_av_pro-231-225.vpu, returned 0x20000011
21:23:08 min/pkg ERROR: Diff setup_av_pro-231-225 failed
21:23:08 vrb/pkg Removed obsolete file setup_av_pro-225.vpu
21:23:08 vrb/pkg IsFullOkay: setup_av_pro-231.vpu - not okay
21:23:08 dbg/pkg Full of package setup_av_pro was set to 1
21:23:08 vrb/pkg FilterOutExistingFiles: 110 & 110 = 0
21:23:08 vrb/pkg IsFullOkay: setup_av_pro-231.vpu - not okay
21:23:08 vrb/pkg IsFullOkay: setup_av_pro-231.vpu - not okay
21:23:08 dbg/pkg Full of package setup_av_pro was set to 1
21:44:03 nrm/pkg DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\setup_av_pro-231.vpu, returned 0x20000011
21:44:03 dbg/gen progress end - 0
21:44:03 dbg/gen progress thread end
21:44:03 min/gen Err:The package is broken.
21:50:22 nrm/pkg Transferred files: 11
21:50:22 nrm/pkg Transferred bytes: 143735
21:50:22 nrm/pkg Transfer time: 1313649 ms
21:51:10 vrb/int Sending stats ‘http://download8.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
21:51:10 vrb/fil NeedReboot=false
21:51:10 min/gen Return code: 0x20000011 [The package is broken.]
21:51:10 min/gen Stopped: 07.01.2005, 21:51:10

I’m novice and dont’ now how Zip a fail and besides don’t see this fail.The updater is working. ??? :frowning: :o 8)

6

Can somebody tell me waht to do.Do i need to repair avast!

7

It won’t harm in anyway your system:
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove
Then choose Repair function in the popup window (Repair).
You must be connected to the internet while repairing.

If this does not help, can you uninstall / boot / install / boot again?

The Vlk’s email is on the icon bellow his name (the envelope): vlk (at) avast.com

8

I uninstalled and installed avast! again and there are only these errors i Error log
1/9/2005 10:35:38 PM WinXP-VIA 1432 ODBC function SQLConfigDataSource() failed. Error description: Driver’s ConfigDSN, ConfigDriver, or ConfigTranslator failed.
1/9/2005 10:35:43 PM WinXP-VIA 1432 During the parsing of C:\Program Files\Alwil Software\Avast4\DATA\avast4.xml XML document, following error occurred: C.
Eicar test is detected so i now that it’s working.

9

And yes.Now my avast is succesfully updated.I think everything is ok now.Thanks

10

You may try to open the \data\avast4.ini file and in the [Common] section, change the item Database=ODBC to Database=XML. This could prevent the Microsoft Jet drivers from accessing the database… does it have any (positive) effect?

If you ask which is better ODBC or XML? I’ll say that for the Home version, they are equal. For the Professional version of avast!, XML is missing some functionality (compared to ODBC).

11

Thank you for the information,but i don’t want to “tweak” the avast if i am protected.So if i don’t do that is there any difference fot the program to do it’s job and will i be fully protected from viruses ??? :wink: :smiley:

12

Your avast installation is not good… you’re experiencing errors… I posted the way to correct it… If you don’t want… :-\

13

Ok i ckecked but in the common section there is Database=XML
Database=ODBC ins’t there.So i don’t have to change anything
Thanks for the help Technical.

14

Do you still have any of the files with the 0000A477 error code?
My email address is in my profile (see the icons below my picture).

Thanks
Vlk

15

Oh, only one could be there. Database=XML will be ok in your case…
Do you still have errors?

16

No,I don’t recieve any errors.The errors in the avast log viewer are created with the installation process.In the same time,becouse i uninstalled avast and installed it again and these errors were there ???
The program is running fine and i don’t see any difference befor the errors and now.

17

What errors? ??? ??? ???

18

I uninstalled and installed avast! again and there are only these errors i Error log
1/9/2005 10:35:38 PM WinXP-VIA 1432 ODBC function SQLConfigDataSource() failed. Error description: Driver’s ConfigDSN, ConfigDriver, or ConfigTranslator failed.
1/9/2005 10:35:43 PM WinXP-VIA 1432 During the parsing of C:\Program Files\Alwil Software\Avast4\DATA\avast4.xml XML document, following error occurred: C.
Eicar test is detected so i now that it’s working.

technical told me to change Database=ODBC to Database =XML but it’s already so and i think everything is ok.Eicer test is detected.All providers are ok,and i hope i’m protected ::slight_smile: :smiley: ???

19

To see if avast! is scanning emails, check one of these points:

  1. Is the avast icon (the special one of email scanning) be shown in the system tray?
  2. Is your email header with the lines X-Antivirus: avast! (VPS 0XXX-X, XX/XX/2004), Inbound message and X-Antivirus-Status: Clean? (Right click the message, choose Properties and Details)
  3. Are clean notes added at the bottom of the email? (Internet Mail provider settings)

[b]You can test the security of your email system here: http://www.gfi.com/emailsecuritytest/[/b]

To see the Standard Shield and other protection:

  1. Is the ‘a’ blue icon swirling?
  2. Right click the icon once and see what are the ‘last scanned files’…
  3. Use eicar virus test.
20

Well i don’t use outlook or outlook express.I use only internet email -like www.yahoo.com(i use www.abv.bg) i really don’t need these providers and before the reinstall of avast they were removed but i don’t see the difference so there is no need to remove them again
About the standart shield Yes the a is spinning and there are scanned files and yes as i said the eicar test is detected.
Th for the help.