Unlimited license not unlimited?

We have an unlimited license however, when I login to the console, I see many of our machines showing a key icon on the computer icon. I read in one of the manuals that this means we gone over our licensing limit. How can we fix that, these machines won’t deploy because of this issue.

thanks

anyone?

Created a ticket and ask for a extension of the license.

the license is unlimited, how can that be extended?

I’m guessing we should switch to another Anti-virus program, we have hundreds of computers that have no protection because my questions here go unanswered. ==sigh==

Have you created the ticket ?

Yes but it has not been answered.

Have patience.

How many systems you are allowed to use under the educational license depend on what was agreed.
It can be that the agreement was for a certain amount of client systems.

It says (as stated above) the license is unlimited. We have over 2000 machines.

And?
What was agreed?
Look at the license agreement.

I am told we have 1600 licenses, so we will need more but, avast is not deployed on 1600 machines, i know that for a fact.

Here’s the part that doesn’t make sense, I added 30 new laptops today and was able to deploy avast on all 30. So, I go back to the machines that have the “key” icon and try to deploy, thinking the license was extended and they didn’t deploy. So, I don’t think extending the license will fix this issue.

If you have more machines in your network than you have licenses, Avast! randomly decides which ones to license and which ones are not. It’s stupid really. I have an Active Directory domain that has MacBook’s joined to it, so when I do a discover task for AD computers, it brings them in. I have to manually delete them so that I can use all licenses on machines that actually need Avast.

You can request more licenses, or you can delete the machines from the EAC so they do not consume a license randomly, or you can rework your network/AD system so that machines that should not be licensed are not picked up by the discovery tasks.

It’s not very practical to randomly assign licenses to machines that are discovered. It makes more sense to assign a license when the client is deployed.

Someone on our staff would be fired if it took this long to answer a support ticket. Wow.

Seriously, how long does it take for someone to answer a support ticket, this is getting ridiculous.

I am told we have 1600 licenses
It says (as stated above) the license is unlimited. We have over 2000 machines.
So no, the license is not for unlimited amount of systems. Read what Chad told. Who is the main admin of that network?

I did what Chad said, I deleted all the machines out of ECA that had the “key” icon. I removed every instance.

During discovery, it rediscovered and tried to deploy but, they ended up with the key icon again. I have 753 machines unprotected with either a key icon or it doesn’t recognize the version of Avast.

Who is the main admin of that network?

It’s not that simple, we have a hierarchy and our main network admin hasn’t worked on this at all. I am in charge the deployment and managing the ECA. We have another person that handles the viruses and keeping machines clean and our department head, whom we report to, is the one that set up the license and researched Avast before the decision was made to switch over.

We switched over because things looked easier to manage and were told the support was top notch. I would disagree with that now because I have not had an answer to my support ticket in over a week. That’s completely unacceptable.

At this point, my boss is looking at other solutions, because Avast is not working correctly and, we cannot get any help at all with serious issues we have. I’m sure there is a way to fix our problems (we have SEVERAL) but, I can’t open another ticket and move on to fixing those issues until we get this sorted out.

Would you be patient if you had 753 machines unprotected in a live environment?

We have held off on issuing 360 new laptops because we can’t put Avast on them, our faculty has no more patience. Something needs to be done!

Well, I’ve been pretty patient… Still no answer to our support ticket.

OVER 8 days ago… submitted a ticket

753 Computers STILL unprotected

I was asked to be patient. I was patient.

I hope a lot of of people see this post because there is ZERO help for the Education version. ZERO

whom we report to, is the one that set up the license and researched Avast before the decision was made to switch over.
Have him/her contact avast.

I am the person in charge of deployment, so it is my responsibility, not his.

This is ridiculous.