system
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if its an XP box user administrator with no password usually works fine.
If its windows 7 then you will need to create a bootable password reset disk, heres how:
1.You need a blank cd/dvd
2.On a spare machine (borrow one) download http://ophcrack.sourceforge.net/ then burn this ISO to the CD/DVD (ashampoo burning studio free will do and its… free)
3.Put this CD/DVD ionto the cd drive on the laptop, when prompted boot from cd (if you arnt prompted you will need to change boot sequence in bios, simple enough, just ask)
4.Follow simple onscreen instructions