Unsecured?

Avast Free Antivirus / Premium Security
1

Hi, this is my first post, I hope this is in the right section, if not please redirect me.

Avast stopped working today. When I open up the interface I get a message saying the “Avast anti-virus program has been stopped or is in an inconsistent state, please restart the program…” Neither the “Start program” button or the “Fix now” button (above) does anything. I haven’t had any trouble up until now so I’m rather perplexed.
Stuff:
I am running Avast! free antivirus version 5.0.462
I am running win2k Professional edition
Is there anything else you need to know to help?

Thanks,
Snork

2

Go to add/remove programs in Win Control Panel, chose avast change/uninstall and then choose “repair”.
Let it repair, then reboot.

3

I just tried your advice, no luck so far. I’m still getting the “unsecured” message.

4

What did you do before Avast stopped working? Any downloads? Softwareinstallation?
It ran okay prior?

5

Hmmm, nothing terrible unusual. Hardly any internet browsing (A couple of news sites). No new downloads. I did play one browser based game (flash I think?) that I’ve never played before called “Kung Fu Panda World” (at http://kungfupandaworld.com/) Umm, but I don’t think it was malicious, maybe I’m wrong?

6

Okay, Flash is always very, very dangerous, so let’s just give it a shot:
Download Malwarebytes Antimalware here: http://tex62.de/page7.php
Run it.

If something is found: reinstall avast.

7

Hi, I downloaded Malwarebytes from the site you gave and ran it (quick scan, I’ll try a thorough scan later) and it didn’t find anything. Do you think that it would be worth uninstalling and reinstalling avast anyway? I was doing a forum search this morning and I came across a lot of other posts describing my problem. One person recomended:

"Download the uninstall utility`s http://www.avast.com/uninstall-utility

run the V5 remover and reboot
run the 4.8 remover and reboot
run " Eusing Free Registry Cleaner " fix all and reboot http://www.eusing.com/free_registry_cleaner/registry_cleaner.htm
Install V5 again …reboot…and pray… Grin"

I just saved that to a text notepad, so I don’t have the exact address of the thread… But it’s on this forum somewhere… (edit: this was from http://forum.avast.com/index.php?topic=57238.0 ) At any rate, I think I will try this. I will post my results when I am done.

8

Ok, everyone following this thread, problem SOLVED (don’t you just love to hear that for a change?)

I actually never tried uninstalling the program. I found another suggestion (I’ll find the thread and post it in a bit) that said to go to add/remove programs, select avast, go to change/remove and then select UPDATE. I did this and it worked! Thanks Zyndstoff for taking the time to add your suggestions though!

(Edit: Here is where I found the solution http://forum.avast.com/index.php?topic=55995.15)

By the way, does anyone have any idea what caused the problem was in the first place?

9

Thx for the feedback… highly appreciated!

Glad to hear it is solved now. As for the reasons… no. I don’t think anybody knows.

10

Just an interesting note, The same problem happened again today. I fixed it in the same fashion. I wonder if it is going to persist? ???

11

Good it worked but as a warning, using registry cleaners is unsafe.

12

I think it’s not the cleaner he means, but the “update”-installation…

13

This one:

run " Eusing Free Registry Cleaner " fix all and reboot http://www.eusing.com/free_registry_cleaner/registry_cleaner.htm

Just a word of caution when using registry cleaners. :slight_smile:

14

Yes, I never did use the registry cleaner (although I had been thinking of doing so.) thanks for the warning though.