Unverified Account; no receipt of confirmation email

Avast Mobile Security Avast Mobile Security for Android
1

When I try to log in to “my” avast account I get this message:
Unverified Account
To log in to My AVAST Account, you must follow the confirmation email to your email address
Resend confirmation email

After clicking on “resend” this message pop’s up:
Success
Your confirmation email has been sent.

Well today is the 3rd day of waiting for this email.
The email address is correct (copy and past from email account) I have tried several times, also another account without any luck.

Is it possible that avast does not support hotmail.com accounts?

Thanks in advance for your help!

2

Hi,

try checking your spam folder, it might have dropped it there.

You can also write me your email address and I can try to investigate further.

Ondra

3

Oh… whow! Thank you very much, that was a quick responce, I’m impressed!!!

Sorry I forgot to mention, there is nothing in the spam folder either.
I tried with 3 email addresses, 2 with hotmail and 1 with t-online.de.
Hotmail does not work, t-online.de does. But I don’t want to use this t-online address.
When I activate/confirm through the link sent to t-online, will this mean I only can use this address and all eventual messages/information will be send there?

It would be interesting to find out why hotmail is making this problem, I guess I’m not the only avast anti-theft user with a hotmail account…
To which email address should I send this hotmail address? When I click on your name I get an error message that I’m not allowed to view…

Thanks again for your great help!

P.S.
when typing in the captcha, sometimes it is not recognized or a “time out” and an error message occurs. This is not the problem, the problem is that the entire message is gone. Is there a way to keep the message (besides to copy and paste to notepad or so), so it does not need to be typed in again?

4

Hi,

I think I remember there was some issue with hotmail. I will try to get informed about the problem/resolution.

Filip

PS: The captcha will be gone after few posts.

5

Hi,

OK, it seems that there was some problem with hotmail a few weeks ago, but it should be all good now. Can you post a screenshot with your (non-working) hotmail address set up in avast! Account? Or send it to my email havlicek[at]avast[dot]com if you don’t want to disclose your address here. We will try to take a look.

Filip

6

I am also seeing this same problem. I have resent my confirmation to my hotmail 4 times now. It is not in the spam folder either. I am now having an issue that I have an unprotected computer due to this problem.

I’m not happy about this change.

7

I’m also having the same issue with a hotmail adress.
Multiple requests to send confirmation mail, none received.
Spam folder is empty.

8

Hi,

seems like hotmail is blocking our emails again. We will try to contact them and solve the issue, stay tuned.

Filip

9

Just an update - hotmail addresses should be fine by now, but you have to request the verification email again.

Ondra

10

My hotmail account is still not getting the verification email

11

You sure it’s not in junk?

Filip

12

Hi,

I re-requested my confirmation e-mail, but didn’t receive any message in my hotmail inbox (and neither in junk).

Cheers,

13

Today I tried again, and recieved my confirmation mail.
I hop it’s solved for everyone.

Thanks to everyone involved !

14

Good to hear that it finally works. I hope it’ll stay that way.