i have no web connection…i try to download the database for
avast 5 free.
but when i go to update say ERROR ! why ?
help me…kiss
What is the full text of the error ?
What is your firewall ?
Does it allow avast.setup internet access ?
- If it does delete the entry for it and do a manual update, this should force the firewall to ask permission again.
This issue sounds almost similar to mine. I purchased Avast (3 user)
5.0.545 a few weeks ago. I use MagicJack as my home telephone.
Since installing Avast, my phone calls continue to be dropped, without
warning. MagicJack has tried helping, I’m thinking this is an avast
issue. Can anyone, Please, offer help on settings…or has anyone had
this problem…that Avast & MagicJack conflict?
Thank You.
I use MagicJack and have avast!5. I don’t have any conflicts.
what is the exact link to daowmload the stand-alone update database for Avast 5 ?
best and kiss Mery
You can download it here: http://www.avast.com/download-update
asyn
BOB,
Ever since I purchased Avast 5 (3 years, approx $100.00), my MagicJack telephone calls are
dropped, without warning. The firewall goes crazy, all over the board, and the call goes dead.
This is NOT my imagination, I realize You’re not having the same problem, but I need someone with
technical skills to help me…OR I want my money refunded. I’m sure this is a great antivirus,
BUT it doesn’t do me any good if I’m unable to use my telephone. I’ve sent a request for help
to Avast, so far no response…should I contact CNET?
redc0ugar,
I don’t know if contacting CNET will solve your problem.
You asked if any one else used MagicJack and I replied.
The fact that I don’t have any problems also isn’t my imagination.
Bragging about my technical skills wouln’t solve your problem either.
What operating system are you using? What version of avast!5 are you running ? (Pro or IS)
If it’s the Pro version, which firewall are you using? Are you using a router and which one ???
The more information you provide, the greater the chances are that you’ll receive an answer to your problem.
Bob,
I’m so sorry that I was rude. Besides working full time, I’m a caregiver to my Mother (alzheimers), Husband (diabetes), and Daughter (autism). It’s so embarrassing, when I’m on the phone with
Dr’s & the phone calls are dropped.
My OS is Vista 64 bit. Avast 5 IS. I use a linksys wireless router to get computer service on our
second floor.
Being I’m having such a difficult time & my computer skills are minimal, do You believe I might have
a chance at getting a prorated refund? I purchased this program 4/24/2010 for $100.00.
Thank You.
redc0ugar, we can guide you and help to troubleshoot. Anyway, you can always ask for a refund.
Which was your old antivirus and firewall before AIS?
Thank You so much for responding.
I had the paid version of Windows One Care (antivirus & firewall).
Please, if the fix is too technical, for MagicJack, how can I request
a refund?
Respectfully…
Patricia
Was it fully uninstalled?
Probably the site you’ve bought it (the reseller) or an email to sales (at) avast (dot) com.
for my problem?
http://it.tinypic.com/r/am9yck/6
why not possible to update with the database avast 5 ???
I think this might work…I received an email from a Tech.
I was instructed to add MagicJack.exe to the group…so the
firewall allows the connection. IF this fix poses any problems,
I’ll re-contact You…truly, I appreciate Your patience and help.
I’m doing something wrong. The firewall is still shutting down my calls.
Here is what the Tech said to do:
Run avast! Internet Security and from the left menu choose firewall
2) Select “Application rules” and then click on the “New application rule” button
3) Choose Group for this file and then browse for application’s executable (magicjack.exe) that you want to allow in the firewall
4) Then just allow all connections in the Allowed Connection column.
I do #1 & 2. I don’t know what it means to “Choose Group.” And I’m lost when I get to #4 of the
instructions.
I tried making a telephone call to a lawyer, so I shut the firewall down…my phone call was still
disconnected. Do Avast technicians have the program similar to Dell, or when I’ve called Canon for
help with my printer, they can go to my computer remotely & change settings? I hate to lose
Avast as my AV, I know it’s the best.
on #3…I don’t know which group to choose from the list. Please help.
You could give it its own group ( see “new group” at bottom of application rules section, name it MJ or MagicJack or whatever is easiest) or just put it in the “other” group, if one exists on your firewall.
When I click on New Application Rule, the list that appears is:
Microsoft
Adobe
Google
Mozilla
Other
Piriform
Safer Networking.
I don’t see “new group” or area to just type in MagicJack.