update broken my install?

Avast Free Antivirus / Premium Security
1

Hello, need some help please :slight_smile:

I have Internet security 8 installed. Yesterday it invited me to do a software update to version 9; so I started the update. It was rather slow but it eventually got to about 98% and just stopped. I waited but it just said ‘downloading’…
So I rebooted the PC, got the avast splash screen.
Now it’s warning me that virus definitions can’t be updated? so looking at the maintainance panel it says again that there is a software update to 9, clicking this again it says Updating… STEP 1/3 Initializing please wait… and the progress bar does not move at all, same with virus def updater as well.

My System win 7 64 bit
Avast Prog version 8.0.1500

Tried uninstalling avast from program manager and get an error.

Is my install broken? any solutions here? anyone else have this?

Regards

2

try to repair avast install from Ad/remove programs > uninstall and repair option

if no go try a new clean install
go to www.avast.com > support > downloads > uninstall utility … follow instructions an run for all versions ever installed and reboot

then try a new install

report back…

3

Thanks for the reply

When I try and uninstall/repair I get an aswRunDll.exe application error

Let’s hope the uninstall utility works?? will it be able to remove a broken install?

Do I need to first run the utility in safe mode first, or can this be run directly from windows?

Regards

4
Do I need to first run the utility in safe mode first, or can this be run directly from windows?
follow instructions on how to run the tool
5

OK, the uninstall utility worked great :slight_smile: thanks

Reinstalled new version all good.

Regards