Update disables mail shield in Internet Security

Avast Free Antivirus / Premium Security
1

Hey. My Avast Internet Security block and disables mailshield when updated. Using WIN 7, Avast version 19.6.2383 works fine, but when updating to a newer version og AVAST, I can’t unlock the disable of the mail shield. Any suggestions.

2

Repair Avast:

  1. Avast GUI → Settings → Troubleshooting
  2. Click on ‘REPAIR APP’.
  3. Follow instructions.
  4. Reboot.
3

Factory settings worked thanks for leading my attention to the problemsolving site.

4

You’re welcome and thanks for the feedback.

5

Similar situation. After the (automatic) upgrade from premiere to premium, email protection is turned off and not turned on. All of the above actions had no results. Win 7, Mozilla Thunderbird mail client.

6
  • OS…? (32/64 Bit…? - which SP/Build…?)
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
7
  • OS Win 7 64 bit;
  • never, only licensed AVAST since 2013…
    The problem was solved by itself after installing the language pack “English”. By default, only the Russian language pack was installed…
    Perhaps avast does not like Russians? :wink: ;D
8

Interesting, thanks for the feedback.

9

I read about something similar in the Japanese language.
After they changed over to English, rebooted then they were able to change back to their native language.
See if that also works for you. :slight_smile:

10

I’m having the same issue. Details are https://forum.avast.com/index.php?topic=229113.0

If anyone finds solution please post back.

11

You could try the latest beta: https://forum.avast.com/index.php?board=15

12

Did you try the solution offered?

13

Yes, as noted in the linked post.

14

I think Bob did not want to talk about a repair or a clean installation (as you say you did in your link) but the change of language as his (and bzg) post above
https://forum.avast.com/index.php?topic=229043.msg1517685#msg1517685

15

Ahh! I see. I’m using English already.

16

I seem to have the same issue. At 1 of my computers (the 1 with Outlook as mail program) the mailshield is OFF. I have tried to enable it, several times, but it returns off every time. I have tried “repair” in the menu. It asked me to reboot, but the problem persists. Is there anything more I can do? Rene