Update -Err:The package is broken

Avast Free Antivirus / Premium Security
1

I am on a slow dialup connection using Vista. I have not been able to update Avast.

  1. After 3 plus hours of download I get “Err:The package is broken”. I have the same results with manual download. (I have attempted download several times on different dates with the same results.
  2. Tried Avast repair from add/remove programs failed.
  3. Deinstalled Avast/reboot.
  4. I have downloaded the Avast install and the self extractor fails.
  5. So I reverted to installing an older version I had then initial bootscan found numerous “decompression bombs” which I told Avast to delete.
  6. Avast still gives the same error downloading updates, “Err:The package is broken”

Please, help. I’m considering other software if I can’t get this resolved. Thank you.

Here are the lines of the error report:

21.12.2009 19:13:06 general: Started: 21.12.2009, 19:13:06
21.12.2009 19:13:06 general: Running setup_av_pro-558 (1368)
21.12.2009 19:13:06 system: Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
21.12.2009 19:13:06 system: Memory: 44% load. Phys:1160060/2086208K free, Page:3108748/4194303K free, Virt:2040880/2097024K free
21.12.2009 19:13:06 system: Computer WinName: VISTA-VM
21.12.2009 19:13:06 system: Windows Net User: Vista-vm\Dave
21.12.2009 19:13:06 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
21.12.2009 19:13:06 general: DldSrc set to inet
21.12.2009 19:13:06 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
21.12.2009 19:13:06 general: Old version: 502 (1282)
21.12.2009 19:13:06 registry: Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
21.12.2009 19:13:06 system: Using temp: C:\Users\Dave\AppData\Local\Temp_av_proI.tm~a03544 (164038M free)
21.12.2009 19:13:06 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
21.12.2009 19:13:06 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1368;p)
21.12.2009 19:13:06 system: Computer DnsName: Vista-vm
21.12.2009 19:13:06 system: Computer Ip Addr: 192.168.33.45
21.12.2009 19:13:06 system: Installed in: C:\Program Files\Alwil Software\Avast4 (164038M free)
21.12.2009 19:13:06 internet: SYNCER: Type: use IE settings
21.12.2009 19:13:06 internet: SYNCER: Auth: another authentication, use WinInet
21.12.2009 19:13:06 package: Part prg_av_pro-558 is installed
21.12.2009 19:13:06 package: Part vps-9122001 is installed
21.12.2009 19:13:06 package: Part news-4b is installed
21.12.2009 19:13:06 package: Part setup_av_pro-558 is installed
21.12.2009 19:13:06 package: Part jrog-21c is installed
21.12.2009 19:13:06 general: Old version: 502 (1282)
21.12.2009 19:13:06 general: GUID: f8808a38-71e1-4b65-a51c-dde10c500bf9
21.12.2009 19:13:07 general: Server definition(s) loaded for ‘main’: 281 (maintenance:0)
21.12.2009 19:13:07 general: SelectCurrent: selected server ‘Download646 AVAST Server’ from ‘main’
21.12.2009 19:13:07 internet: SYNCER: Type: use IE settings
21.12.2009 19:13:07 internet: SYNCER: Auth: another authentication, use WinInet
21.12.2009 19:13:07 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
21.12.2009 19:13:07 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
21.12.2009 19:13:07 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
21.12.2009 19:13:07 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
21.12.2009 19:13:07 general: progress thread start
21.12.2009 19:13:07 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1368;f)
21.12.2009 19:13:17 internet: Used server: http://download646.avast.com/iavs4x
21.12.2009 19:13:18 general: Server definition(s) loaded for ‘main’: 281 (maintenance:0)
21.12.2009 19:13:18 general: SelectCurrent: selected server ‘Download625 AVAST Server’ from ‘main’
21.12.2009 19:13:18 internet: SYNCER: Type: use IE settings
21.12.2009 19:13:18 internet: SYNCER: Auth: another authentication, use WinInet
21.12.2009 19:13:24 internet: Used server: http://75.125.190.34/iavs4x
21.12.2009 19:13:24 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
21.12.2009 19:13:24 package: LoadPartInfo: jrog = jrog-21c returned 00000000
21.12.2009 19:13:24 package: LoadPartInfo: news = news-53 returned 00000000
21.12.2009 19:13:24 package: LoadPartInfo: program = prg_av_pro-558 returned 00000000
21.12.2009 19:13:24 package: LoadPartInfo: setup = setup_av_pro-558 returned 00000000
21.12.2009 19:13:24 package: LoadPartInfo: vps = vps-9122001 returned 00000000
21.12.2009 19:13:24 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
21.12.2009 19:13:24 package: Packages before download
21.12.2009 19:13:24 package: Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vps-8111200.vpu, size: 19665095. md5: 0299538D61025231172F8AFB8F988EE5, computemd5 returned 0x00000000, sig: AEB46150F1C35F4A3BECF51519AF0E08CAD4D84B0EDC43819052BC0E3C962A9BBD3B46DA2447D7E5 returned 0x00000000
21.12.2009 19:13:24 package: Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-8111200.vpu, size: 133. md5: 56C79C1697A78C3665D721D67D945AA5, computemd5 returned 0x00000000, sig: 00F7720110EBC985ED9069A8384AE9B7C647AD7B49B8346DE923B9134C1F3DFF333B6D60A6E0DB0A returned 0x00000000
21.12.2009 19:13:24 general: Part of license key: S9999999T9902A1106
21.12.2009 19:13:25 package: IsFullOkay: vps-9122001.vpu - not okay (doesn’t exist)
21.12.2009 19:13:25 package: IsFullOkay: vps-9122001.vpu - not okay (doesn’t exist)
21.12.2009 19:13:25 package: SetFullAsMarked: Package vps set to 1
21.12.2009 19:13:25 package: IsFullOkay: vpsm-9122001.vpu - not okay (doesn’t exist)
21.12.2009 19:13:25 package: IsFullOkay: vpsm-9122001.vpu - not okay (doesn’t exist)
21.12.2009 19:13:25 package: SetFullAsMarked: Package vpsm set to 1
21.12.2009 19:13:25 package: Packages before download
21.12.2009 19:13:25 package: Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vps-8111200.vpu, size: 19665095. md5: 0299538D61025231172F8AFB8F988EE5, computemd5 returned 0x00000000, sig: AEB46150F1C35F4A3BECF51519AF0E08CAD4D84B0EDC43819052BC0E3C962A9BBD3B46DA2447D7E5 returned 0x00000000
21.12.2009 19:13:25 package: Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-8111200.vpu, size: 133. md5: 56C79C1697A78C3665D721D67D945AA5, computemd5 returned 0x00000000, sig: 00F7720110EBC985ED9069A8384AE9B7C647AD7B49B8346DE923B9134C1F3DFF333B6D60A6E0DB0A returned 0x00000000
21.12.2009 20:12:55 internet: Used server: http://75.125.190.34/iavs4x
21.12.2009 20:12:55 file: GetFileWithRetry:incorrect size(C:\Program Files\Alwil Software\Avast4\Setup\vps-9122001.vpu), 15352472!=32127401
21.12.2009 20:12:55 general: InvalidateCurrent: invalidated server ‘Download625 AVAST Server’ from ‘main’
21.12.2009 20:12:55 general: SelectCurrent: selected server ‘Download620 AVAST Server’ from ‘main’
21.12.2009 20:12:55 internet: SYNCER: Type: use IE settings
21.12.2009 20:12:55 internet: SYNCER: Auth: another authentication, use WinInet
21.12.2009 20:12:55 internet: while trying to get file ‘vps-9122001.vpu’, error 0x20000011 has occured, try 1
21.12.2009 21:08:57 internet: Used server: http://download620.avast.com/iavs4x
21.12.2009 21:08:57 file: GetFileWithRetry:incorrect size(C:\Program Files\Alwil Software\Avast4\Setup\vps-9122001.vpu), 15028332!=32127401
21.12.2009 21:08:57 general: InvalidateCurrent: invalidated server ‘Download620 AVAST Server’ from ‘main’
21.12.2009 21:08:57 general: SelectCurrent: selected server ‘Download684 AVAST Server’ from ‘main’
21.12.2009 21:08:57 internet: SYNCER: Type: use IE settings
21.12.2009 21:08:57 internet: SYNCER: Auth: another authentication, use WinInet
21.12.2009 21:08:57 internet: while trying to get file ‘vps-9122001.vpu’, error 0x20000011 has occured, try 2
21.12.2009 21:48:24 internet: Used server: http://download684.avast.com/iavs4x
21.12.2009 21:48:24 file: GetFileWithRetry:incorrect size(C:\Program Files\Alwil Software\Avast4\Setup\vps-9122001.vpu), 11238336!=32127401
21.12.2009 21:48:24 general: InvalidateCurrent: invalidated server ‘Download684 AVAST Server’ from ‘main’
21.12.2009 21:48:24 general: SelectCurrent: selected server ‘Download692 AVAST Server’ from ‘main’
21.12.2009 21:48:24 internet: SYNCER: Type: use IE settings
21.12.2009 21:48:24 internet: SYNCER: Auth: another authentication, use WinInet
21.12.2009 21:48:24 internet: while trying to get file ‘vps-9122001.vpu’, error 0x20000011 has occured, try 3
21.12.2009 21:48:26 internet: tried 3 servers to get file ‘vps-9122001.vpu’, but failed (0x20000011)
21.12.2009 21:48:26 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-9122001.vpu, returned 0x20000011
21.12.2009 21:48:26 general: Err:The package is broken.
_

2

Did you have any other antivirus on your computer before avast? and how did you remove it?

3

Any firewall?
Seems that the package is being broken while downloading too slowly…
Maybe booting and trying again…

4

Avast was installed on a clean build summer 2009. No other Anti Virus was installed.

This PC has been rebooted numerous times.

While searching through the forum I found a setting in Avast for using dialup. I will try this but don’t expect any improvements since the files I manually downloaded from Avast were both broken.

5

Sorry dkemper, I can’t imagine what is corrupting your avast files.
Are your proxy settings correct? Are you saying that you can’t update neither manually nor automatically?
Can you ping www.avast.com ?