Ever Since The Last Program update…ie. 4.1.289 I continue to get a red Update error message (server Down) as I am trying to connect (dialup)…it would appear that the update facility is trying to contact the update server prior to actually being connected to the Internet? and hence the message
Is anyone else experiencing this ?..Or do I need to change a particular setting or something ?
RVC
Hi ,
I have got same error since ver 4.1.289 that server is down. I am connected via cable and I have that in settings. Using win 98. Another thing is, when I start Avast, it don’t say ver 4.1.289 says ver 4.1.287 but when I manually try to update, says I have Ver 4.1.289 and def file(s) are up to date. Maybe just a temp thing. will see how it goes over the next few days.
I still have the same problem, has tried several things to fix that, but it wasn’t possible. I’ve tested the connection with the ‘Test Connection’ - Button, but this also doesn’t work, the errormessage is ‘Cannot connect to server using this settings. please change the proxy server settings and try to test again’. Don’t know what i should do with that message because i have no proxy.
I’ve disabled my firewall but it also don’t work.
The problem with the update also appears on my pc.
I have Windows XP Prof. ( German ) with SP1 and the newest patches.
Hi, I’m still getting
"Information about current update:
Last encountered error: Server www.iavs.net (207.44.156.15:80) is down.
Total time: 37 s"
When set to auto update but if I manually try to update it seems to go ok and reports everything is up to date. So it seems something is different with the latest program version. I didn’t have the problem before the program update. OS is Windows 98 and Connected Via Cable. if that is any help.
Two XPPro systems here, both running the latest avast!4.
While I always get this error message on one of them, the other one remains quiet.
The system which does give the error is connected to my router using a wireless connection, while the one wich does not give the error is connected to the router by cable.
I assume the eror message is because of the fact that the wireless connection is not immediately available after system start or resume from standby/hibernate.
Do u just need a copy of the setup log? I tried what u said but got error . The Setup log is about 268KB , I could zip it and send it if u think it will help.
Here is a small section whis some error info:
14:33:45 min/gen Started: 25.10.2003, 14:33:45
14:33:45 min/gen Running setup_av_pro-121 (289)
14:33:45 nrm/sys Operating system: Windows98 ver 4.10, build 1998 [ ]
14:33:45 vrb/sys Computer WinName:xxxxxx
14:33:45 min/sys Windows Net User: xxxxxxx
14:33:45 min/gen Cmdline: /downloadpkgs /noreboot /updatenews /verysilent /nolog
14:33:45 vrb/gen DldSrc set to inet
14:33:45 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
14:33:45 min/gen Old version: 121 (289)
14:33:45 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
14:33:46 vrb/sys Computer DnsName: xxxxxxxxx
14:33:46 vrb/sys Computer Ip Addr: xxx.xxx.xxx.xxx
14:33:46 nrm/int SYNCER: Type: -1
14:33:46 nrm/int SYNCER: Auth: 0
14:33:46 vrb/pkg Part prg_av_pro-121 is installed
14:33:46 vrb/pkg Part vps-31001 is installed
14:33:46 vrb/pkg Part news-29 is installed
14:33:46 vrb/pkg Part setup_av_pro-121 is installed
14:33:46 min/gen Old version: 121 (289)
14:34:08 vrb/fil SetExistingFilesBitmap: 182->113->113
14:34:08 min/gen GUID: 645e050b-abaf-431d-aa9c-b70602f0be2c
14:34:08 nrm/gen Server definition(s) loaded for ‘mirror’: 0 (maint:0)
14:34:08 nrm/gen Server definition(s) loaded for ‘main’: 4 (maint:0)
14:34:08 nrm/gen SelectCurrent: selected server ‘Secondary AVAST server’ from ‘main’
14:34:08 dbg/gen Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
14:34:08 dbg/gen Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
14:34:08 dbg/gen Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
14:34:12 min/pkg ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
14:34:14 min/pkg ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
14:34:14 min/pkg Tried to download servers.def but failed with error 20000004
14:34:17 min/gen Err:Server www.iavs.net (unknown:80) is down.
14:34:20 nrm/pkg Transferred files: 0
14:34:20 nrm/pkg Transferred bytes: 0
14:34:20 nrm/pkg Transfer time: 0 ms
14:34:20 vrb/fil NeedReboot=false
14:34:20 min/gen Return code: 0x20000004 [Server www.iavs.net (207.44.156.15:80) is down.]
14:34:20 min/gen Stopped: 25.10.2003, 14:34:20
No, I need exactly what I wrote That means, run the program ashbug on command line with ‘/setuplog’ parameter. It will gather all necessary info, pack it and send it to my address.
BTW: The error message mentioned in your log means that your computer can’t resolve www.iavs.net name. Can you try to ping it?