update fails

Avast Free Antivirus / Premium Security
1

Is something wrong with update servers for avast? My avast home can’t update, but it seems that it’s trying yet not downloading anything.

2

Update works here for me:

Information about current update:
Total time: 6 s

  • Program: Already up to date
    (current version 4.7.871)
  • Vps: Already up to date
    (current version 0638-0)

Do you get any error-message? Do you have a firewall? (If you have, maybe you can check the log)

3

avast is updating normally. So, basically, check:

  1. If the servers.def file is corrupt or 0KB (C:\Program Files\Alwil Software\Avast4\Setup\servers.def).
    You can try and download the servers.def file, http://files.avast.com/iavs4x/servers.def and replace the one in the avast setup folder.

  2. If your subscription allows the update right now (i.e., if it is not expired).

  3. If your firewall settings and allow avast.setup to connect.
    If you’re not sure, just turn off your firewall (to be sure the update failure is not due to it).
    Maybe you should ‘remove’ avast.setup entry, try to update, receiving a new alert from the firewall, allowing it and checking it to remember.

  4. Check your proxy settings into avast!:
    Left click the avast icon > Settings
    Update (Basic) > Details > Proxy
    Make sure your browser is not set to “Work Offline” (this option is generally in the File menu).
    If it doesn’t help, try switching the proxy settings from “Auto-detect” to “No proxy” (I’m assuming you’re not connecting to the Internet via proxy).

4

Are you getting an error message, if so, what is the exact error message that you are getting ?

5

No, actualy I don’t get any error message. I just get an avast setup window in which says that conection is lost and that it’s trying to reestablish it. Nothing more.

6

Can you post the last lines of this file?
C:\Program files\Alwil Software\avast4\Setup\setup.log

7

I can’t send my log it’s larger then 200kb. VPS uodate works but program update isn’t. Setup window just sits there and does nothing.

8

The operative words were “Can you post the last lines of this file.”

Open the file in Wordpad (its too big for Notepad and it should give the option to use Wordpad) and copy and paste say the last 30 lines at the bottom of the log.