Update impossible

Viruses and worms
1

Hi all
My computer is probably infected : I can’t update Avast premium
A message “Unknown mistake” is visible above progressbar
Please help me, I’m joining 3 attached files

2

have you tried repair?

https://support.avast.com/en-us/article/Repair-Antivirus
https://support.avast.com/fr-fr/article/Repair-Antivirus/

Malware expert is notified …

3

Yes I have the message "Setup already running " … impossible to repair
I have also desinstalled avast and re-installed with avastclear.exe… with no result :-[

4
  • Open Notepad (click Start button → type notepad.exe → press Enter)
  • Copy text from code block below and paste it into Notepad
CHR HKU\S-1-5-21-2859499968-1645081014-950482328-1008\SOFTWARE\Policies\Google: Restriction <==== ATTENTION
CHR HomePage: Default -> hxxp://www.symbaloo.com/home/mix/13eOcLRCgd
CHR StartupUrls: Default -> "hxxps://www.symbaloo.com/home/mix/13eOcLRCgd"
CHR HKU\S-1-5-21-2859499968-1645081014-950482328-1008\SOFTWARE\Google\Chrome\Extensions\...\Chrome\Extension: [lmjegmlicamnimmfhcmpkclmigmmcbeh] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [ihenkjeihefokohmemphikjnjbmegdik] - "C:\Program Files (x86)\Sony\Media Go\MediaGoDetector.crx" <non trouvé(e)>
Tcpip\..\Interfaces\{2f6838cd-6cf3-464d-a5a7-52397386e788}: [NameServer] 31.14.133.188,185.83.217.248
Task: {3D8A0827-2664-44B1-89A5-CE3C9BCDB628} - System32\Tasks\0 => c:\program files\internet explorer\iexplore.exe  <==== ATTENTION
Task: C:\WINDOWS\Tasks\FreeFileViewerUpdateChecker.job => C:\Program Files (x86)\FreeFileViewer\FFVCheckForUpdates.exe <==== ATTENTION
C:\Program Files (x86)\FreeFileViewer
EmptyTemp:
  • Go to File → Save As
  • Make sure that UTF-8 is selected as Encoding (left side of Save button)
  • Save it as fixlist.txt on Desktop
  • Open again FRST and click on button Fix
  • Wait until FRST finishes
  • fixlog.txt should be genereted and opened. Attach it your post and wait further instructions.
5

Thanks, I wait your information

6

is your problem solved?

7

No sorry (see capture screen in attached file)…

8

Please run FRST again, check Addition.txt option and click on Scan. Attach new FRST.txt and Addition.txt logs.

9

It works today ! I do not know why but it works…
the problem was I could not log in to my account
today I am connected and the connection for update is possible…
Strange avast !