Avast antivirus’ auto update doesn’t work and Windows warned anti virus software is old.
So I tried to update manually, but failed it with the following message.
“Can’t install VPS update. Please, report following errorcodes:
Ver.4.8.1229
SI:0x00000002
ST:0xFFFFFFFF
LE:0x00000000”
I also tried to reinstall but I failed to delete of Avast antivirus with error.
I registered Avast antivirus in the windows firewall to access.
Thank you for your kindly help.
Please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
Also check:
If your subscription allows the update right now (i.e., if it is not expired). Home (free) version need registering each 14 months.
If your firewall settings and allow avast.setup to connect.
If you’re not sure, just turn off your firewall (to be sure the update failure is not due to it).
Maybe you should ‘remove’ avast.setup entry, try to update, receiving a new alert from the firewall, allowing it and checking it to remember.
Check your proxy settings into avast!:
Left click the avast icon > Settings
Update (Basic) > Details > Proxy
Make sure your browser is not set to “Work Offline” (this option is generally in the File menu).
If it doesn’t help, try switching from “Auto-detect” to “No proxy” (I’m assuming you’re not connecting to the Internet via proxy).
Thank you for your reply, Tech.
But my problem is not solved.
I’ll post the log.
I had started avast several time after 06 Oct, but they are not recorded.
06.10.2008 23:54:17.000 1223304857 general Started: 06.10.2008, 23:54:17
06.10.2008 23:54:17.000 1223304857 general Running setup_av_pro-4cd (1229)
06.10.2008 23:54:17.000 1223304857 system Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
06.10.2008 23:54:17.000 1223304857 system Memory: 76% load. Phys:120164/515564K free, Page:887292/1258316K free, Virt:2068164/2097024K free
06.10.2008 23:54:17.000 1223304857 system Computer WinName: KANAKO
06.10.2008 23:54:17.000 1223304857 system Windows Net User: SYSTEM
06.10.2008 23:54:17.000 1223304857 general Cmdline: /downloadpkgs /noreboot /updatevps /verysilent /limitcpu
06.10.2008 23:54:17.000 1223304857 general DldSrc set to inet
06.10.2008 23:54:17.000 1223304857 general Operation set to INST_OP_UPDATE_GET_PACKAGES
06.10.2008 23:54:17.000 1223304857 general Old version: 4cd (1229)
06.10.2008 23:54:17.000 1223304857 system Using temp: C:\WINDOWS\TEMP_av_proI.tm~a03932 (4693M free)
06.10.2008 23:54:17.000 1223304857 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
06.10.2008 23:54:17.000 1223304857 internet SYNCER: Agent=Syncer/4.80 (av_pro-1229;p)
06.10.2008 23:54:17.000 1223304857 system Computer DnsName: Kanako
06.10.2008 23:54:17.000 1223304857 system Computer Ip Addr: 192.168.3.3
06.10.2008 23:54:17.000 1223304857 system Installed in: C:\Program Files\Alwil Software\Avast4 (4693M free)
06.10.2008 23:54:17.000 1223304857 internet SYNCER: Type: use IE settings
06.10.2008 23:54:17.000 1223304857 internet SYNCER: Auth: another authentication, use WinInet
06.10.2008 23:54:17.000 1223304857 package Part prg_av_pro-4cd is installed
06.10.2008 23:54:17.000 1223304857 package Part vps-8100400 is installed
06.10.2008 23:54:17.000 1223304857 package Part news-4b is installed
06.10.2008 23:54:17.000 1223304857 package Part setup_av_pro-4cd is installed
06.10.2008 23:54:17.000 1223304857 package Part jrog-4a is installed
06.10.2008 23:54:17.000 1223304857 general Old version: 4cd (1229)
06.10.2008 23:54:19.000 1223304859 file SetExistingFilesBitmap: 1053->153->153
06.10.2008 23:54:19.000 1223304859 general GUID: 08c7802a-55a2-462d-b00d-7c1a69b480fb
06.10.2008 23:54:20.000 1223304860 general Server definition(s) loaded for ‘main’: 203 (maintenance:0)
06.10.2008 23:54:20.000 1223304860 general SelectCurrent: selected server ‘Download909 AVAST Server’ from ‘main’
06.10.2008 23:54:20.000 1223304860 internet SYNCER: Type: use IE settings
06.10.2008 23:54:20.000 1223304860 internet SYNCER: Auth: another authentication, use WinInet
06.10.2008 23:54:20.000 1223304860 internet SYNCER: Agent=Syncer/4.80 (av_pro-1229;f)
06.10.2008 23:54:21.000 1223304861 internet Used server: http://download909.avast.com/iavs4x
06.10.2008 23:54:23.000 1223304863 general Server definition(s) loaded for ‘main’: 203 (maintenance:0)
06.10.2008 23:54:23.000 1223304863 general SelectCurrent: selected server ‘Download926 AVAST Server’ from ‘main’
06.10.2008 23:54:23.000 1223304863 internet SYNCER: Type: use IE settings
06.10.2008 23:54:23.000 1223304863 internet SYNCER: Auth: another authentication, use WinInet
06.10.2008 23:54:23.000 1223304863 internet Used server: http://download926.avast.com/iavs4x
06.10.2008 23:54:23.000 1223304863 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
06.10.2008 23:54:23.000 1223304863 package LoadPartInfo: jrog = jrog-4f returned 00000000
06.10.2008 23:54:23.000 1223304863 package LoadPartInfo: news = news-4b returned 00000000
06.10.2008 23:54:23.000 1223304863 package LoadPartInfo: program = prg_av_pro-4cd returned 00000000
06.10.2008 23:54:23.000 1223304863 package LoadPartInfo: setup = setup_av_pro-4cd returned 00000000
06.10.2008 23:54:23.000 1223304863 package LoadPartInfo: vps = vps-8100500 returned 00000000
06.10.2008 23:54:23.000 1223304863 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
continued next.
06.10.2008 23:54:23.000 1223304863 internet Used server: http://download926.avast.com/iavs4x
06.10.2008 23:54:23.000 1223304863 file GetFileWithRetry: part-vps-8100500.vpu downloaded and verified
06.10.2008 23:54:24.000 1223304864 package Part vps-8100500 was set to be installed
06.10.2008 23:54:24.000 1223304864 package DeleteObsoletePackages: Removed part-vps-8100400.vpu
06.10.2008 23:54:24.000 1223304864 package LoadPartVpu: Loading ‘part-prg_av_pro-4cd.vpu’ returned 00000000
06.10.2008 23:54:24.000 1223304864 package LoadPartVpu: Loading ‘part-vps-8100500.vpu’ returned 00000000
06.10.2008 23:54:24.000 1223304864 package LoadPartVpu: Loading ‘part-news-4b.vpu’ returned 00000000
06.10.2008 23:54:24.000 1223304864 package LoadPartVpu: Loading ‘part-setup_av_pro-4cd.vpu’ returned 00000000
06.10.2008 23:54:24.000 1223304864 package WARN:LoadPartVpu ended on no pInfo
06.10.2008 23:54:24.000 1223304864 package LoadPartVpu: Loading ‘part-jrog-4a.vpu’ returned 00000000
06.10.2008 23:54:24.000 1223304864 general Part of license key: W41359266H4900A1106
06.10.2008 23:54:24.000 1223304864 package FilterOutExistingFiles: 153 & 153 = 0
06.10.2008 23:54:24.000 1223304864 package FilterOutExistingFiles: 153 & 153 = 0
06.10.2008 23:54:24.000 1223304864 package IsFullOkay: setup_av_pro-4cd.vpu - is okay
06.10.2008 23:54:24.000 1223304864 package IsFullOkay: setif_av_pro-4cd.vpu - is okay
06.10.2008 23:54:24.000 1223304864 package IsFullOkay: vps-8100500.vpu - not okay (doesn’t exist)
06.10.2008 23:54:31.000 1223304871 package IsFullOkay: vpsm-8100500.vpu - not okay (doesn’t exist)
06.10.2008 23:54:31.000 1223304871 package IsFullOkay: vpsm-8100500.vpu - not okay (doesn’t exist)
06.10.2008 23:54:33.000 1223304873 internet Used server: http://download926.avast.com/iavs4x
06.10.2008 23:54:33.000 1223304873 file GetFileWithRetry: vps-8100500-8100400.vpu downloaded and verified
06.10.2008 23:54:33.000 1223304873 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-8100500-8100400.vpu, returned 0x00000000
06.10.2008 23:54:34.000 1223304874 package PerformDiff: Ok
06.10.2008 23:55:08.000 1223304908 package DeleteObsoletePackages: Removed vps-8100400.vpu
06.10.2008 23:55:08.000 1223304908 internet Used server: http://download926.avast.com/iavs4x
06.10.2008 23:55:08.000 1223304908 file GetFileWithRetry: vpsm-8100500.vpu downloaded and verified
06.10.2008 23:55:08.000 1223304908 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-8100500.vpu, returned 0x00000000
06.10.2008 23:55:08.000 1223304908 package DeleteObsoletePackages: Removed vpsm-8100400.vpu
06.10.2008 23:55:08.000 1223304908 package Transferred: files 5, bytes 41820, time 3953 ms
06.10.2008 23:55:08.000 1223304908 package Retries: total 0, files 0, servers 2
06.10.2008 23:55:08.000 1223304908 package Submit: files 0, bytes 0, time 0 ms
06.10.2008 23:55:08.000 1223304908 package Submit success: files 0, bytes 0, time 0 ms
06.10.2008 23:55:11.000 1223304911 internet Sending stats ‘http://download926.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
06.10.2008 23:55:11.000 1223304911 file NeedReboot=false
06.10.2008 23:55:11.000 1223304911 general Return code: 0x20000000 [Something done]
06.10.2008 23:55:11.000 1223304911 general Stopped: 06.10.2008, 23:55:11
06.10.2008 23:55:14.000 1223304914 general Started: 06.10.2008, 23:55:14
06.10.2008 23:55:14.000 1223304914 general Running setup_av_pro-4cd (1229)
06.10.2008 23:55:14.000 1223304914 system Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
06.10.2008 23:55:14.000 1223304914 system Memory: 74% load. Phys:133480/515564K free, Page:884720/1258316K free, Virt:2068164/2097024K free
06.10.2008 23:55:14.000 1223304914 system Computer WinName: KANAKO
06.10.2008 23:55:14.000 1223304914 system Windows Net User: SYSTEM
06.10.2008 23:55:14.000 1223304914 general Cmdline: /refresh /noreboot /updatevps /verysilent /limitcpu
06.10.2008 23:55:14.000 1223304914 general Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
06.10.2008 23:55:14.000 1223304914 general Old version: 4cd (1229)
06.10.2008 23:55:14.000 1223304914 system Using temp: C:\WINDOWS\TEMP_av_proI.tm~a02752 (4690M free)
06.10.2008 23:55:14.000 1223304914 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
06.10.2008 23:55:14.000 1223304914 system Installed in: C:\Program Files\Alwil Software\Avast4 (4690M free)
06.10.2008 23:55:14.000 1223304914 internet SYNCER: Type: use IE settings
06.10.2008 23:55:14.000 1223304914 internet SYNCER: Auth: another authentication, use WinInet
06.10.2008 23:55:14.000 1223304914 package Part prg_av_pro-4cd is installed
06.10.2008 23:55:14.000 1223304914 package Part vps-8100500 is installed
06.10.2008 23:55:14.000 1223304914 package Part news-4b is installed
06.10.2008 23:55:14.000 1223304914 package Part setup_av_pro-4cd is installed
06.10.2008 23:55:14.000 1223304914 package Part jrog-4a is installed
06.10.2008 23:55:14.000 1223304914 general Old version: 4cd (1229)
06.10.2008 23:55:27.000 1223304927 file SetExistingFilesBitmap: 1053->153->153
06.10.2008 23:55:27.000 1223304927 general GUID: 08c7802a-55a2-462d-b00d-7c1a69b480fb
06.10.2008 23:55:27.000 1223304927 general Entering:UpdateInstallPackages
06.10.2008 23:55:27.000 1223304927 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
06.10.2008 23:55:27.000 1223304927 package LoadPartInfo: jrog = jrog-4f returned 00000000
06.10.2008 23:55:27.000 1223304927 package LoadPartInfo: news = news-4b returned 00000000
06.10.2008 23:55:27.000 1223304927 package LoadPartInfo: program = prg_av_pro-4cd returned 00000000
06.10.2008 23:55:27.000 1223304927 package LoadPartInfo: setup = setup_av_pro-4cd returned 00000000
06.10.2008 23:55:27.000 1223304927 package LoadPartInfo: vps = vps-8100500 returned 00000000
06.10.2008 23:55:27.000 1223304927 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
06.10.2008 23:55:27.000 1223304927 package LoadPartVpu: Loading ‘part-prg_av_pro-4cd.vpu’ returned 00000000
06.10.2008 23:55:27.000 1223304927 package LoadPartVpu: Loading ‘part-vps-8100500.vpu’ returned 00000000
06.10.2008 23:55:27.000 1223304927 package LoadPartVpu: Loading ‘part-news-4b.vpu’ returned 00000000
06.10.2008 23:55:27.000 1223304927 package LoadPartVpu: Loading ‘part-setup_av_pro-4cd.vpu’ returned 00000000
06.10.2008 23:55:27.000 1223304927 package WARN:LoadPartVpu ended on no pInfo
06.10.2008 23:55:27.000 1223304927 package LoadPartVpu: Loading ‘part-jrog-4a.vpu’ returned 00000000
06.10.2008 23:55:27.000 1223304927 package FilterOutExistingFiles: 153 & 153 = 0
06.10.2008 23:55:27.000 1223304927 package FilterOutExistingFiles: 153 & 153 = 0
06.10.2008 23:55:27.000 1223304927 package IsFullOkay: vps-8100500.vpu - is okay
06.10.2008 23:55:27.000 1223304927 package IsFullOkay: vpsm-8100500.vpu - is okay
06.10.2008 23:55:27.000 1223304927 package ArePartsInstallable: 1
06.10.2008 23:56:04.000 1223304964 package vps: updated [8100500]
06.10.2008 23:56:04.000 1223304964 file Fix security on: C:\Program Files\Alwil Software\Avast4*.*
06.10.2008 23:56:09.000 1223304969 file Fix security on: C:\Program Files\Alwil Software\Avast4\images*.*
06.10.2008 23:56:09.000 1223304969 file Fix security on: C:\Program Files\Alwil Software\Avast4\JAPANESE*.*
06.10.2008 23:56:09.000 1223304969 file Fix security on: C:\Program Files\Alwil Software\Avast4\JAPANESE\HELP*.*
06.10.2008 23:56:09.000 1223304969 file Fix security on: C:\Program Files\Alwil Software\Avast4\JAPANESE\HtmlData*.*
06.10.2008 23:56:09.000 1223304969 package Transferred: files 0, bytes 0, time 0 ms
06.10.2008 23:56:09.000 1223304969 package Retries: total 0, files 0, servers 0
06.10.2008 23:56:09.000 1223304969 file NeedReboot=false
06.10.2008 23:56:09.000 1223304969 general Return code: 0x20000000 [Something done]
06.10.2008 23:56:09.000 1223304969 general Stopped: 06.10.2008, 23:56:09
Your log seems ok…
Do you use any firewall besides windows one?
Did you have any other antivirus in the past in your computer?
Do the errors repeat? Seems that your avast installation is updated…
Thanks for your support.
I could delete and reinstall avast.
I guess the problem caused to start avast in safe mode of Windows.
Hello, 
I am having the issue that this previous person was having, I was wondering if you could walk me through how to get my Avast! Home Edition to update as well… please.
My X error message says exactly:
*Can’t install VPS update. Please, report the following errorcodes:
–Ver:4.8.1169
–SI: 0x00000002
–ST: 0xFFFFFFFF
–LE: 0x00000000.
Thank you in advance!
Try making a repair to avast by going Add and Remove Programs>Avast>Repair
This error is most probably caused by a virus that corrupts setup/update engine.
Follow these instruction to repair it:
1)Download fixed files here:
http://public.avast.com/~forejt/test/setup.zip
2)Open avast settings, select Troubleshooting section, and set the checkbox to disable avast self-defense
3)Extract both files from downloaded setup.zip to avast4\setup folder
4)Run vpsupd.exe again
5)Enable avast self-defense again by unchecking the box in Troubleshooting settings again
Hello again, ???
I attempted to do the steps you suggested. Also, tried to do the Repair as well…
Sadly I cant seem to repair my Avast4! under the add/removed file… As for the downloading files, I worked up until Run vspsud.exe. Then it told me that it stopped working properly and Windows will notify me of an update when one is found. Forejt was right though… I have 8 worms on my computer! Something called:
Win32:Klez [Wrm]
Win32:Klez-B@UPX [Wrm]
Win32:Klez-E [Wrm]
Win32:Klez-H [Wrm]
Win32:Klez-I [Wrm]
Win32:Klez-J [Wrm]
Win32:Klez-K [Wrm]
Win32:Klez@UPX [Wrm]
(wth these came from… never share your Computer!!!)
I found these when i came across this: http://www.avast.com/eng/avast-virus-cleaner.html
So im giving this a try… I just downloaded that and going to redo your steps again Forejt. Hopefully I know what I am doing… if not… let me know… I want to save my baby!(computer)
Thanks All Computer Tech Helpers!
(going to war) >:(
PS: I got windows vista… if that means anything
Oookay,
Now im fooling around in the Computer>Manage>Antivirus section… because i found this http://www.avast.com/eng/faq-red-circle.html
Now its telling me it cant find E:\Setup.exe… i think im screwing up my PC now lol… Oh well going to see if i can remember how to set it up in safemode…
-to be continued
*Bare with me
;D Hey its me again,
I managed to fix my problem!.. some how… My Avast updated and its now working properly… i removed 2-4 virusssssss on my computer… so everything is Greenlighted…
Thank you all for the assistance!
I was also having the same error. And the above steps cured the problem.
This was i guess most probably caused by Monga virus on my system which though i had cleaned manually but it still did something with the antivirus.
Can someone shed some light on what exactly these 2 files in the setup.zip do.
Thanks a lot.
Aseem
Hi~ I’m having the same trouble, couldnt update Avast! The error reported were exactly the same.The above link given above could not be accessed also. :-[ Don’t know what should I do now. Under the Add or remove programme, I couldn’t do anything to repair or to remove it also.
Can you access other websites?
Maybe some infection is preventing you to access antivirus sites (like avast).
Yes, I can access other websites.
Do you use any other antivirus in your computer?
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?
This problem is already fixed with version 4.8.1282 and higher.
Uninstall avast in safe mode with aswClear:
http://www.avast.com/eng/avast-uninstall-utility.html
Then restart and install the latest version. The green download.com link on our site still has old version, so download setup directly by clicking on the black download link below.
Thank you very much for your guidance! Now it can update already~ ;D
Please, ensure this won’t happen again…