Update problem with v 4.8

system · April 1, 2008, 10:10pm

Since installing the 4.8 version I have had several problems with my system (running Windows XP Home) these include IE crashing and other software stopping to function, however after reading through the posts of the last few days and disabling the root kit scan on start up, the self defence module and also doing a repair Avast through the Add/Remove programmes my system is now seems much more stable. One thing I am unsure of is this entry in my Event Viewer:

Event Type: Warning
Event Source: avast!
Event Category: Client
Event ID: 90
Date: 31/03/2008
Time: 21:58:18
User: N/A
Computer: **************
Description:
Function setifaceUpdatePackages() has failed. Return code is 0xC0000142, dwRes is C0000142.

Having checked the Avast log file there are no entries at all recorded in any of the categories.

Any advice would be most welcome.

DavidR · April 1, 2008, 11:52pm

The repair would most likely have fixed the error from the event viewer.

What were the other problems, and what other security software are you running ?

Lisandro · April 2, 2008, 1:16am

Please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

system · April 2, 2008, 8:33am

Hi DavidR, The other security software I have installed is SpyBot, Spyware Blaster and I run A-squared scanner occasionally. Other problems I have had since installing the new version are my Comodo takes longer to initialise and the Avast funtions (I only use 4) are slow to start up also IE has crashed a few times plus I use Pop Peeper and that has shut down or not functioned at times. As you say the repair function may well have sorted some things out, I am thinking that if I had done a clean install it may have avoided these snags.

Hi Tech, Is this what you wanted or do I need to go further back - I could email you the full log if it would help.

SOFTWARE\Microsoft\Exchange\Client\Extensions\avast! 4=4.0;C:\Program Files\Alwil Software\Avast4\ashOutXt.dll;1;10000111111000
01.04.2008 22:44:18.000 1207086258 system Service avast! Mail Scanner dependency avast! Antivirus
01.04.2008 22:44:19.000 1207086259 registry Set registry: SYSTEM\CurrentControlSet\Services\avast! Mail Scanner\Description=Implements mail scanning for avast! antivirus.
01.04.2008 22:44:19.000 1207086259 system Service avast! Mail Scanner updated
01.04.2008 22:44:19.000 1207086259 system Starting service avast! Mail Scanner
01.04.2008 22:44:19.000 1207086259 system Service avast! Mail Scanner started, errcode: 0x00000420
01.04.2008 22:44:19.000 1207086259 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\DisplayName=avast! Network Shield Support
01.04.2008 22:44:19.000 1207086259 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\ErrorControl=1
01.04.2008 22:44:19.000 1207086259 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Type=1
01.04.2008 22:44:19.000 1207086259 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Group=PNP_TDI
01.04.2008 22:44:19.000 1207086259 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Start=1
01.04.2008 22:44:19.000 1207086259 system Service avast! Web Scanner dependency avast! Antivirus
01.04.2008 22:44:19.000 1207086259 registry Set registry: SYSTEM\CurrentControlSet\Services\avast! Web Scanner\Description=Implements web (HTTP) scanning for avast! antivirus.
01.04.2008 22:44:19.000 1207086259 system Service avast! Web Scanner updated
01.04.2008 22:44:19.000 1207086259 system Starting service avast! Web Scanner
01.04.2008 22:44:19.000 1207086259 system Service avast! Web Scanner started, errcode: 0x00000420
01.04.2008 22:44:19.000 1207086259 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\DisplayName=aswRdr
01.04.2008 22:44:19.000 1207086259 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\ErrorControl=1
01.04.2008 22:44:19.000 1207086259 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Type=1
01.04.2008 22:44:19.000 1207086259 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Start=3
01.04.2008 22:44:19.000 1207086259 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Group=PNP_TDI
01.04.2008 22:44:19.000 1207086259 file Shortcut for ashAvast.exe installed in C:\Documents and Settings\All Users\Start Menu\Programs\avast! Antivirus
01.04.2008 22:44:19.000 1207086259 file Shortcut for help.chm installed in C:\Documents and Settings\All Users\Start Menu\Programs\avast! Antivirus
01.04.2008 22:44:19.000 1207086259 file Direct delete of file: C:\Documents and Settings\All Users\Start Menu\Programs\avast! Antivirus\avast! Web Site.url
01.04.2008 22:44:19.000 1207086259 file Shortcut for ashAvast.exe installed in C:\Documents and Settings\All Users\Desktop
01.04.2008 22:44:19.000 1207086259 registry Set registry: *\shellex\ContextMenuHandlers\avast(null)={472083B0-C522-11CF-8763-00608CC02F24}
01.04.2008 22:44:19.000 1207086259 registry Set registry: avast\ShellEx\ContextMenuHandlers(null)={472083B0-C522-11CF-8763-00608CC02F24}
01.04.2008 22:44:19.000 1207086259 registry Set registry: Folder\shellex\ContextMenuHandlers\avast(null)={472083B0-C522-11CF-8763-00608CC02F24}
01.04.2008 22:44:19.000 1207086259 registry Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}(null)=avast
01.04.2008 22:44:19.000 1207086259 registry Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32(null)=C:\Program Files\Alwil Software\Avast4\ashShell.dll
01.04.2008 22:44:19.000 1207086259 registry Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ReleaseName=C:\Program Files\Alwil Software\Avast4\ashShell.dll
01.04.2008 22:44:19.000 1207086259 registry Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ThreadingModel=Apartment
01.04.2008 22:44:19.000 1207086259 registry Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved{472083B0-C522-11CF-8763-00608CC02F24}=avast
01.04.2008 22:44:19.000 1207086259 registry Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved{472083B0-C522-11CF-8763-00608CC02F24}=avast
01.04.2008 22:44:19.000 1207086259 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Run\avast!=C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
01.04.2008 22:44:19.000 1207086259 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayName=avast! Antivirus
01.04.2008 22:44:19.000 1207086259 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayVersion=4.8
01.04.2008 22:44:19.000 1207086259 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpLink=http://www.avast.com
01.04.2008 22:44:19.000 1207086259 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpTelephone=
01.04.2008 22:44:19.000 1207086259 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlInfoAbout=http://www.avast.com
01.04.2008 22:44:19.000 1207086259 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlUpdateInfo=http://www.avast.com
01.04.2008 22:44:19.000 1207086259 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallLocation=C:\PROGRA~1\ALWILS~1\Avast4
01.04.2008 22:44:19.000 1207086259 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallSource=C:\PROGRA~1\ALWILS~1\Avast4\setup
01.04.2008 22:44:19.000 1207086259 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\Publisher=Alwil Software
01.04.2008 22:44:19.000 1207086259 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMajor=4
01.04.2008 22:44:19.000 1207086259 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMinor=8
01.04.2008 22:44:19.000 1207086259 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayIcon=C:\Program Files\Alwil Software\Avast4\ashAvast.exe

system · April 2, 2008, 8:34am

continued…

01.04.2008 22:44:19.000 1207086259 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UninstallString=C:\Program Files\Alwil Software\Avast4\aswRunDll.exe “C:\Program Files\Alwil Software\Avast4\Setup\setiface.dll”,RunSetup
01.04.2008 22:44:22.000 1207086262 registry Set registry: Software\Alwil Software\Avast\4.0\Label=Apr2008
01.04.2008 22:44:22.000 1207086262 registry Set registry: Software\Alwil Software\Avast\4.0\Avast4DataFolder=C:\Program Files\Alwil Software\Avast4\DATA
01.04.2008 22:44:22.000 1207086262 registry Set registry: Software\Alwil Software\Avast\4.0\Avast4SkinFolder=C:\Program Files\Alwil Software\Avast4\DATA\Skin
01.04.2008 22:44:22.000 1207086262 registry Set registry: Software\Alwil Software\Avast\4.0\Version=4.8
01.04.2008 22:44:22.000 1207086262 registry Set registry: Software\Alwil Software\Avast\4.0\VersionShort=4.8
01.04.2008 22:44:22.000 1207086262 registry Set registry: Software\Alwil Software\Avast\4.0\SetupVersion=1169
01.04.2008 22:44:23.000 1207086263 package Transferred: files 0, bytes 0, time 0 ms
01.04.2008 22:44:23.000 1207086263 package Retries: total 0, files 0, servers 1
01.04.2008 22:44:23.000 1207086263 file NeedReboot=false
01.04.2008 22:44:23.000 1207086263 general Return code: 0x20000001 [Nothing done]
01.04.2008 22:44:23.000 1207086263 general Stopped: 01.04.2008, 22:44:23

02.04.2008 08:56:18.000 1207122978 general Started: 02.04.2008, 08:56:18
02.04.2008 08:56:18.000 1207122978 general Running setup_av_pro-491 (1169)
02.04.2008 08:56:18.000 1207122978 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
02.04.2008 08:56:18.000 1207122978 system Memory: 63% load. Phys:189580/523760K free, Page:939808/1280340K free, Virt:2069472/2097024K free
02.04.2008 08:56:18.000 1207122978 system Computer WinName: RAY-794FE845
02.04.2008 08:56:18.000 1207122978 system Windows Net User: SYSTEM
02.04.2008 08:56:18.000 1207122978 general Cmdline: /verysilent /noreboot /stopstat “C:\WINDOWS\TEMP\aswUpdSum.ini”
02.04.2008 08:56:18.000 1207122978 general Operation set to INST_OP_STOP_STAT
02.04.2008 08:56:18.000 1207122978 general Old version: 491 (1169)
02.04.2008 08:56:18.000 1207122978 system Using temp: C:\WINDOWS\TEMP_av_proI.tm~a03352 (70887M free)
02.04.2008 08:56:18.000 1207122978 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
02.04.2008 08:56:18.000 1207122978 system Installed in: C:\Program Files\Alwil Software\Avast4 (70887M free)
02.04.2008 08:56:18.000 1207122978 internet SYNCER: Type: use IE settings
02.04.2008 08:56:18.000 1207122978 internet SYNCER: Auth: another authentication, use WinInet
02.04.2008 08:56:18.000 1207122978 package Part prg_av_pro-491 is installed
02.04.2008 08:56:18.000 1207122978 package Part vps-8040100 is installed
02.04.2008 08:56:18.000 1207122978 package Part news-4b is installed
02.04.2008 08:56:18.000 1207122978 package Part setup_av_pro-491 is installed
02.04.2008 08:56:18.000 1207122978 package Part jrog-34 is installed
02.04.2008 08:56:18.000 1207122978 general Old version: 491 (1169)
02.04.2008 08:56:19.000 1207122979 package Transferred: files 0, bytes 0, time 0 ms
02.04.2008 08:56:19.000 1207122979 package Retries: total 0, files 0, servers 0
02.04.2008 08:56:19.000 1207122979 file NeedReboot=false
02.04.2008 08:56:19.000 1207122979 general Return code: 0x20000001 [Nothing done]
02.04.2008 08:56:19.000 1207122979 general Stopped: 02.04.2008, 08:56:19

Thanks to you both for taking the time to help out, much appreciated as always.

Lisandro · April 2, 2008, 12:40pm

east yorkie, I see nothing wrong in your log.
But there were some ‘bug’ fixes into update process (http://forum.avast.com/index.php?topic=34322.msg287461#msg287461).
Maybe you can test again and see if the error appears.

system · April 2, 2008, 10:00pm

Hi Tech, Thanks for checking the log for me at the moment all seems well I got a VPS update automatically tonight (080402-0). What about the rootkit scan on startup and the self-defense module is it best to leave them disabled for now and if so do you know if any new builds are planned to fix the issues they appear to cause?

Vlk · April 2, 2008, 10:12pm

A question: if you reenable the self-defense module, do things like

avast updating
changing of avast settings via the Settings dialog
work?

If not, could you please do what I described here: http://forum.avast.com/index.php?topic=34246.msg287604#msg287604

?

Thanks
Vlk

system · April 3, 2008, 10:20pm

Hi Vlk, Have sent you an export of what you requested hope it helps. Thanks for your help.

Update problem with v 4.8

Announcements