Update problem

Hello i got something strange on my Avast! antivirus. On my computer i am supose to see a blue rectangle or a green one when it update automatic but i have to update always manually

why?

thanks in advance :slight_smile:

It depends on your settings, I see a Green one notifying me that an Update is available as I have Update (Basic) set to check and notify of VPS updates not auto install (I’m on dial-up).

So what are your Program Settings, Update (Basic) settings ?

Are you getting any error or Red boxes, if so what ?

What is yout internet connection type, broadband, etc. ?

the images are the same as me and i got a remote modem my sister is in the basement and she got the modem that let me have internet at my bedroom upstairs.

How did you set the Update (Connections) tab of settings?

when i presse the button u ask it was nothing check and in the (proxy…) it check direct connection (no proxy)

It’s not a button, but a window… where you could set how do you connect the Internet…

ok thank you

If you can answer the other related questions, type of internet connections, any errors, etc.

i got a wireless network connection

No, your connection isn’t a wireless network connection, that is merely the means equipment used, you would appear to have a broadband connection ?
If your Update (Connections) setting is the same as Tech’s image it is correct for broadband.

Again are you getting any error or Red boxes, etc. if so what ?

Let start from the beginning. Basically, check:

  1. If the servers.def file is corrupt or 0KB (C:\Program Files\Alwil Software\Avast4\Setup\servers.def).
    You can try and download the servers.def file, http://files.avast.com/iavs4x/servers.def and replace the one in the avast setup folder.

  2. If your subscription allows the update right now (i.e., if it is not expired).
    I hope you haven’t bought a license from a site on this list: http://www.avast.com/eng/fraudulent-sales-of-avast-products.html

  3. If your firewall settings and allow avast.setup to connect.
    If you’re not sure, just turn off your firewall (to be sure the update failure is not due to it).
    Maybe you should ‘remove’ avast.setup entry, try to update, receiving a new alert from the firewall, allowing it and checking it to remember.

  4. Check your proxy settings into avast!:
    Left click the avast icon > Settings
    Update (Basic) > Details > Proxy
    Make sure your browser is not set to “Work Offline” (this option is generally in the File menu).
    If it doesn’t help, try switching from “Auto-detect” to “No proxy” (I’m assuming you’re not connecting to the Internet via proxy).
    You can run proxycfg -d in a DOS window to make your computer connect direct, without proxy. You can run proxycfg -h for help.

  5. Which is your avast version?