update problem

Avast Free Antivirus / Premium Security
1

always get this error:

26.02.2008 17:13:03 1204042383 SYSTEM 1992 An error has occured while attempting to update. Please check the logs.
26.02.2008 17:44:03 1204044243 user 2948 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
28.02.2008 21:03:07 1204228987 SYSTEM 2004 Function setifaceUpdateFiles() has failed. Return code is 0x00000426, dwRes is 000004C8.
28.02.2008 21:03:07 1204228987 SYSTEM 2004 An error has occured while attempting to update. Please check the logs.
28.02.2008 21:03:07 1204228987 admin 2216 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 000004C8.

Setup.log:

28.02.2008 21:07:48.000 1204229268 general Started: 28.02.2008, 21:07:48
28.02.2008 21:07:48.000 1204229268 general Running setup_av_pro-44a (1098)
28.02.2008 21:07:48.000 1204229268 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
28.02.2008 21:07:48.000 1204229268 system Memory: 50% load. Phys:259180/523184K free, Page:1276680/1541836K free, Virt:2069216/2097024K free
28.02.2008 21:07:48.000 1204229268 system Computer WinName: IBMT40
28.02.2008 21:07:48.000 1204229268 system Windows Net User: IBMT40\admin
28.02.2008 21:07:48.000 1204229268 general Cmdline: /silent /noreboot /stopstat “C:\DOKUME~1\admin\LOKALE~1\Temp\aswUpdSum.ini”
28.02.2008 21:07:48.000 1204229268 general Operation set to INST_OP_[16]
28.02.2008 21:07:48.000 1204229268 general Old version: 44a (1098)
28.02.2008 21:07:48.000 1204229268 system Using temp: C:\DOKUME~1\admin\LOKALE~1\Temp_av_proI.tm~a00852 (30112M free)
28.02.2008 21:07:48.000 1204229268 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
28.02.2008 21:07:48.000 1204229268 system Installed in: C:\Programme\Avast4 (30112M free)
28.02.2008 21:07:48.000 1204229268 internet SYNCER: Type: use IE settings
28.02.2008 21:07:48.000 1204229268 internet SYNCER: Auth: another authentication, use WinInet
28.02.2008 21:07:48.000 1204229268 package Part prg_av_pro-44a is installed
28.02.2008 21:07:48.000 1204229268 package Part vps-8022800 is installed
28.02.2008 21:07:48.000 1204229268 package Part news-4b is installed
28.02.2008 21:07:48.000 1204229268 package Part setup_av_pro-44a is installed
28.02.2008 21:07:48.000 1204229268 package Part jrog-2f is installed
28.02.2008 21:07:48.000 1204229268 general Old version: 44a (1098)
28.02.2008 21:07:55.000 1204229275 package Transferred files: 0
28.02.2008 21:07:55.000 1204229275 package Transferred bytes: 0
28.02.2008 21:07:55.000 1204229275 package Transfer time: 0 ms
28.02.2008 21:07:55.000 1204229275 package Retries total: 0
28.02.2008 21:07:55.000 1204229275 package Retried files: 0
28.02.2008 21:07:55.000 1204229275 package Tried servers: 0
28.02.2008 21:07:55.000 1204229275 file NeedReboot=false
28.02.2008 21:07:55.000 1204229275 general Return code: 0x20000001 [Nothing done]
28.02.2008 21:07:55.000 1204229275 general Stopped: 28.02.2008, 21:07:55
:frowning:

2

The Best way for me to you is uninstall it and reinstall.

3

have done complete reinstall.
If I goto “update” - what happens is siply nothing.
no log
no message
nothing at all

4

We will need more information to be able to help you:

  • Which OS are you using? Is it up to date?
  • Do you use a firewall? Which one?
  • Do you have any other antivirus installed in your system? Did you have in the past?
  • Any other security programs that could interfere?
  • Seems that you take the very bottom of the setup.log (nothing done message). Can you post a little bit more of this file, 200-250 lines?
5

What do you mean of “have done complete reinstall.
If I goto “update” - what happens is siply nothing.
no log
no message
nothing at all”? Is your problem fixed or not?

6

Suggest you right click Avast tray Icon/Program settings/Update (Basic)/Details/

Do you have silent selected?

7

An installation from the scratch:

  1. Uninstall avast from Control Panel first.
  2. Boot.
  3. Use Avast Uninstall for complete uninstallation.
  4. Boot.
  5. Install again the last version.
  6. Boot.
  7. Check and post the results.
8

thanks for the tipps.
I have now done the uninstall with the utility.
reinstalled avast.
update is NOT silent.
I will post the results of automatic update.

9

Mine is working :wink:

10

no automatic update, same error ( one automatic update worked under admin account ):

04.03.2008 16:16:31 1204643791 SYSTEM 2028 An error has occured while attempting to update. Please check the logs.
04.03.2008 16:18:41 1204643921 user 2064 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.

11

errors in setup.log:

04.03.2008 16:16:58.000 1204643818 general Started: 04.03.2008, 16:16:58
04.03.2008 16:16:58.000 1204643818 general Running setup_av_pro-44a (1098)
04.03.2008 16:16:58.000 1204643818 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
04.03.2008 16:16:58.000 1204643818 system Memory: 47% load. Phys:273104/523184K free, Page:1289636/1541836K free, Virt:2069216/2097024K free
04.03.2008 16:16:58.000 1204643818 system Computer WinName: IBMT40
04.03.2008 16:16:58.000 1204643818 system Windows Net User: NT-AUTORITÄT\SYSTEM
04.03.2008 16:16:58.000 1204643818 general Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
04.03.2008 16:16:58.000 1204643818 general DldSrc set to inet
04.03.2008 16:16:58.000 1204643818 general Operation set to INST_OP_UPDATE_GET_PACKAGES
04.03.2008 16:16:58.000 1204643818 general Old version: 44a (1098)
04.03.2008 16:16:58.000 1204643818 system Using temp: C:\WINDOWS\TEMP_av_proI.tm~a01952 (29894M free)
04.03.2008 16:16:58.000 1204643818 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
04.03.2008 16:16:58.000 1204643818 internet SYNCER: Agent=Syncer/4.70 (av_pro-1098;p)
04.03.2008 16:16:58.000 1204643818 system Computer DnsName: ibmt40
04.03.2008 16:16:58.000 1204643818 system Computer Ip Addr: 127.0.0.1
04.03.2008 16:16:58.000 1204643818 system Installed in: C:\Programme\Alwil Software\Avast4 (29894M free)
04.03.2008 16:16:58.000 1204643818 internet SYNCER: Type: use IE settings
04.03.2008 16:16:58.000 1204643818 internet SYNCER: Auth: another authentication, use WinInet
04.03.2008 16:16:58.000 1204643818 package Part prg_av_pro-44a is installed
04.03.2008 16:16:58.000 1204643818 package Part vps-8030200 is installed
04.03.2008 16:16:58.000 1204643818 package Part news-4b is installed
04.03.2008 16:16:58.000 1204643818 package Part setup_av_pro-44a is installed
04.03.2008 16:16:58.000 1204643818 package Part jrog-30 is installed
04.03.2008 16:16:58.000 1204643818 general Old version: 44a (1098)
04.03.2008 16:16:58.000 1204643818 file SetExistingFilesBitmap: 1045->145->145
04.03.2008 16:16:58.000 1204643818 general GUID: e2186c94-ed61-4678-b7c8-d96699cba5dc
04.03.2008 16:16:58.000 1204643818 general Server definition(s) loaded for ‘main’: 180 (maintenance:0)
04.03.2008 16:16:58.000 1204643818 general SelectCurrent: selected server ‘Download933 AVAST Server’ from ‘main’
04.03.2008 16:16:58.000 1204643818 package GetPackages - set proxy for inet
04.03.2008 16:16:58.000 1204643818 internet SYNCER: Type: use IE settings
04.03.2008 16:16:58.000 1204643818 internet SYNCER: Auth: another authentication, use WinInet
04.03.2008 16:16:58.000 1204643818 general Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
04.03.2008 16:16:58.000 1204643818 general Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
04.03.2008 16:16:58.000 1204643818 general Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
04.03.2008 16:16:58.000 1204643818 general Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
04.03.2008 16:16:58.000 1204643818 general progress thread start
04.03.2008 16:16:58.000 1204643818 general progress start - 1
04.03.2008 16:16:58.000 1204643818 internet SYNCER: Agent=Syncer/4.70 (av_pro-1098;f)
04.03.2008 16:16:58.000 1204643818 general progress start - 2
04.03.2008 16:17:02.000 1204643822 package ERROR:HttpGetWininet, catch returned 0x00002EE7
04.03.2008 16:17:02.000 1204643822 package ERROR:HttpGetWininet, catch returned 0x00002EE7
04.03.2008 16:17:02.000 1204643822 general InvalidateCurrent: invalidated server ‘Download933 AVAST Server’ from ‘main’
04.03.2008 16:17:02.000 1204643822 general SelectCurrent: selected server ‘Download202 AVAST Server’ from ‘main’
04.03.2008 16:17:02.000 1204643822 package GetPackages - set proxy for inet
04.03.2008 16:17:02.000 1204643822 internet SYNCER: Type: use IE settings
04.03.2008 16:17:02.000 1204643822 internet SYNCER: Auth: another authentication, use WinInet
04.03.2008 16:17:02.000 1204643822 internet while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 1
04.03.2008 16:17:03.000 1204643823 package ERROR:HttpGetWininet, catch returned 0x00002EE7
04.03.2008 16:17:03.000 1204643823 general InvalidateCurrent: invalidated server ‘Download202 AVAST Server’ from ‘main’
04.03.2008 16:17:03.000 1204643823 general SelectCurrent: selected server ‘Download632 AVAST Server’ from ‘main’
04.03.2008 16:17:03.000 1204643823 package GetPackages - set proxy for inet
04.03.2008 16:17:03.000 1204643823 internet SYNCER: Type: use IE settings
04.03.2008 16:17:03.000 1204643823 internet SYNCER: Auth: another authentication, use WinInet
04.03.2008 16:17:03.000 1204643823 internet while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 2
04.03.2008 16:17:05.000 1204643825 package ERROR:HttpGetWininet, catch returned

12

Check if the servers.def file is corrupt or 0KB (C:\Program Files\Alwil Software\Avast4\Setup\servers.def).
You can try and download the servers.def file, http://files.avast.com/iavs4x/servers.def and replace the one in the avast setup folder.

13

Are you connected to Inet at all?
Error 0x2EE7 = 12007
Error 12007: The server name could not be resolved ERROR_INTERNET_NAME_NOT_RESOLVED
http://techsupt.winbatch.com/TS/T000002003F5.html

14

The log posted shows that there is nothing wrong with the severs.def file (it contained 180 entries) and avast was trying to access valid servers but failing to make a network connection to them as noted by psw.

It may be that another function on the system is, for whatever reason, blocking outbound access at the time avast is trying to connect at startup. I was talking earlier today with a Vista user on a brand new high end quad core Dell machine who is getting periodic errors just like this from avast at startup.

It would be work trying to delay the avast automatic update a little to allow any other functions potentially blocking avast to finish before avast attempts to connect to the network. To do this requires an edit to the avast4.ini file.

See this post for details:

http://forum.avast.com/index.php?topic=32870.msg274819#msg274819

15

I created a new servers.def
and changed avast.ini:
[InetWD]
RASWaitSeconds=120
UpdatePeriod=240
UseRAS=0
AssumeAlwaysConnected=0

I will post the results asap.

16

The update process will restore the default one as soon it starts…

17

I would say you need to change the UseRAS=0 to UseRAS=1 if you are using dial-up.

18

done,
but still the same errors:
06.03.2008 21:21:23.000 1204834883 package ERROR:HttpGetWininet, catch returned 0x00002EE7
06.03.2008 21:21:23.000 1204834883 package ERROR:HttpGetWininet, catch returned 0x00002EE7
06.03.2008 21:21:23.000 1204834883 general InvalidateCurrent: invalidated server ‘Download603 AVAST Server’ from ‘main’
06.03.2008 21:21:23.000 1204834883 general SelectCurrent: selected server ‘Download961 AVAST Server’ from ‘main’
06.03.2008 21:21:23.000 1204834883 package GetPackages - set proxy for inet
06.03.2008 21:21:23.000 1204834883 internet SYNCER: Type: use IE settings
06.03.2008 21:21:23.000 1204834883 internet SYNCER: Auth: another authentication, use WinInet
06.03.2008 21:21:23.000 1204834883 internet while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 1

19

manual update is ok.
automatic update does not work.

20

The 0x20000004 infamous error… I never could learn what it is really referred to >:(