Updated program won't update iAVS

Avast Free Antivirus / Premium Security
1

Since the latest update a few days ago, I keep getting the same error that the program can’t update. I am, using the home edition on Windows XP.

My log reads:
4/08/2007 6:43:51 p.m. 1186209831 Jenny 1604 Function setifaceUpdateFiles() has failed. Return code is 0xFFFFFFFF, dwRes is FFFFFFFF.
5/08/2007 7:26:56 a.m. 1186255616 SYSTEM 1376 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
5/08/2007 7:26:59 a.m. 1186255619 SYSTEM 1376 An error has occured while attempting to update. Please check the logs.
5/08/2007 7:42:40 a.m. 1186256560 Jenny 1616 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
5/08/2007 11:58:45 a.m. 1186271925 SYSTEM 1376 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
5/08/2007 11:58:48 a.m. 1186271928 SYSTEM 1376 An error has occured while attempting to update. Please check the logs.
5/08/2007 11:59:14 a.m. 1186271954 Jenny 1616 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
5/08/2007 2:54:38 p.m. 1186282478 SYSTEM 1356 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
5/08/2007 2:54:41 p.m. 1186282481 SYSTEM 1356 An error has occured while attempting to update. Please check the logs.
5/08/2007 2:57:00 p.m. 1186282620 Jenny 1652 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
5/08/2007 2:57:56 p.m. 1186282676 Jenny 1652 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
6/08/2007 5:54:03 a.m. 1186336443 SYSTEM 1336 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
6/08/2007 5:54:05 a.m. 1186336445 SYSTEM 1336 An error has occured while attempting to update. Please check the logs.
6/08/2007 6:02:51 a.m. 1186336971 Jenny 1660 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.

should I reinstall the entire program?

thanks for any help…

2

Try a repair of avast. Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and scroll down to Repair, click next and follow. You need to be on-line to do this.

3

Thanks for that suggestion. It gave me this error message:
‘Avast! A setiface error has occurred 2.
Try to reinstall or contact support.’

So I’ll try to reinstall and will let you know what happens.!
Cheers
Jenny

4

I suggest an installation from the scratch:

  1. Uninstall avast from Control Panel first.
  2. Boot.
  3. Use Avast Uninstall for complete uninstallation.
  4. Boot.
  5. Install again the last version.
  6. Boot.
  7. Check and post the results.
5

Trouble is, I can’t uninstall from the control panel as it freezes, so will try from Avast uninstall first.
Will report. Thanks for your help!
cheers
Jenny

6

Do you have any other antivirus program in this computer? Had in the past?

7

Way, way back in the distant past! :slight_smile: Panda - but ditched that as it gave too many problems. Always liked Avast and kept coming back to it.
Trying reinstall but have to download the program again…

more later.

8

right - all seems ok so far - has reinstalled and updated fine. Must have just got scrungled somehow. Will keep an eye on things and report if there is any more trouble.
Many thanks for your help - much appreciated.
Cheers
Jenny

9

Glad the problem is now resolved, welcome to the forums.

10

Jenny, you’re welcome. Come back any time you need help.