updates fail (manual and automatic)

Avast Free Antivirus / Premium Security
1

Hi all,

I have avast running for years, and automatic updates worked, until a few days ago. Now I get the message “Information about current update: Last encountered error: Can’t select any server for downloading (from 0).”

The log file says (wouldn’t it be nice to be able to ctrl+C and ctrl+V) tells me:

“Function setifaceupdatepackages() has failed. Return code is 0xC0000142, dwres 0xC0000142.”
(or 0x20000011, 0x2000000C)

Checking the log, I can see that just that evening I scanned and found and removed VBS:Banker-B and updates fail ever since.

Any suggestions (I can hear a “reinstall” coming, any other suggestions though?)

Thanks in advance
R

2

Sorry, I should have added:

running avast home edition on Windows XP SP2,

avast Build: May2006 (4.7.827)
VPS File 0622-04

thanks

3

It looks like your servers.def file is corrupt or 0KB.

You can try and download the servers.def file, instructions and location in this post http://forum.avast.com/index.php?topic=504.msg169873#msg169873.

Or delete the 0KB servers.def and try a manual update, this should download a new copy or try a repair of avast. Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and scroll down to Repair, click next and follow. You need to be on-line to do this.

4

Thanks david,

I actually decided to download the latest version of avast again, since windows “add/remove programs” didn’t work for avast, so “repair” was not an available option. I dDid some more research and I found a “avast uninstaller” in the download section of the avast website, figured there was nothing else I could do.

Everything is working fine again, it just boggles the mind how, after years of loyal (and free!) service, detecting and deleting a virus can actually screw up the application!?

But I am not complaining, I like avast, and during all these years 24/7 online, I have not had any serious issues.

Thanks again, case closed, and it can go in the X-files cabinet I guess (or maybe some avast developers want to look into it, but like I said, using the free version, I daren’t even ask :slight_smile:

avast is up and running as it has been for years, and I am happy

Ronald

5

So, Ronald, we’re happy with you too 8)
Indeed, in last versions, avast has some trouble on uninstalling (access rights). For the lucky ones, now everything is corrected :wink:

6
Everything is working fine again, it just boggles the mind how, after years of loyal (and free!) service, detecting and deleting a virus can actually screw up the application!?

I can’t see it either, the problem of removing vbs:banker-b unless it was in the avast4 folder/sub-folder (which is highly unlikely), shouldn’t have any effect like this, files can get corrupted for many reasons.

However, I glad your up and running again, welcome to the forums.