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It’s not hard,
But we have to keep in mind that there are computer people out there who can barely check their e-mail. In fact, several years ago there was a study put out by some computer magazine that said 75% of computer users don’t even know the difference between an Anti-Virus and a Firewall!
There are people that are so misinformed about computer use, it’s not even funny. I have had people, although a very small minority, who are put off by Avast, because the yearly or every install requiring a new license key confuses them.
When Joe and Jane Six-Pack have their computer and software set up by a half-assed to good knowledgeable computer person, there is a certain amount of responsibility for any computer company to assume that general computer populations a lot of times, may not be the sharpest knives in the drawer. This means that if a setting is set to “Ask” when an update is available or to Auto-Update when an update is available, you have to assume that Joe and Jane six-pack are going to rely on that feature to work in a timely manner. Remember, Joe and Jane six-pack may barely be able to get their e-mail.
Therefore, you can’t put conditions into a program that are unexpected, because while 25% of us know what to do, come to the forum, open the GUI, know that you can check for updates. Joe and Jane may have been told by their computer person who set up their system: "When you see the little pop-up box on the right-hand side of the screen that pops up above the clock, that says, “A new version of the program is available, you can than open the little Free Avast Anti-Virus icon, and than click on Update Program. Than follow the instructions that show up on the screen.” If Joe and Jane Six-Pack, have been conditioned to do that with no prior computer knowledge or training, should they be forced to learn that there might be conditions in which the update process that they are looking for may never come? (Without opening the GUI, which Jane and Joe, and potentially millions of other Avast users don’t know how to do.)
I have to agree with the above poster. Responsibility should not have to automatically shift to the user, especially an uneducated computer user, if they have “Ask for updates” or “automatic updates” configured to show and they don’t come. I think that is why this topic is important.
Jack