I have installed (and subsequently reinstalled and tried repairing) Avast! Home 4.8 on my XP SP3 desktop (AMD processor), having removed Norton using their uninstall tool. Avast! works fine with the exception of any Updates, which my machine just cannot cope with through the normal channels. On the skin, if I press update, nothing happens and the application stops responding. If I open the menu and select updates, again nothing happens. However, if I go into control panel>remove/change programs>Avast!>update - it downloads the packages and installs them fine. I would like to be able to set automatic updates running, and it was several days after the initial install before I realised I was getting no updates despite being set to auto.
On my newer laptop, running Vista, the updates arrive automatically daily without any difficulty. Can anybody tell me what to do to get my XP box to act in the same way?
Which firewall do you have in XP?
Can you manually update through the context menu of the ‘a’ blue icon?
Please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
Hi Tech -
I was confused for a moment by the crossed threads! Your last response to me was that you could see nothing in the log. Is there any other information I could provide? Could it be significant that this is an AMD processor, or that I previously had Norton Antivirus installed. As far as I can tell that was successfully removed with their bespoke removal tool.
Mike43
I have now downloaded and run the Norton Uninstall Tool again and rebooted. I have also used CCCleaner as suggested by ‘ProgrammerGuy’ to clean up the registry. I have run the ‘repair’ function on the Avast! installation, and rebooted. Sad to say, it is still the same - can only get updates through the manual use of Change/Remove function. The only thing from the list I haven’t done is reinstall Avast! again from scratch as surely the repair function should suffice?
I have just run through the list of actions, in precise detail, and I’m sad to say there is no change. the only updates are still manual through the control panel Change/Remove tool.
Unless you have any brainwaves I guess I will just need to remember to go update it from there on a very regular basis, but my concern is that if this function isn’t working, could other aspects of the software also be blocked, exposing me to risks?