I have done this Asyn as per your suggestion. However the update UI still cannot connect to server. Each time I try to update, the page initially says “cannot connect to server”. It then gives up after 37s and names the server it was trying to find. This server name and IP address is different each time. I have confirmed that there is no entry in the hosts file which might be preventing a connection. I’m hoping for suggestions to try before I uninstall and re-install the software.