Upgrade

Do you still have ZA on the desktop? What FW and security software do you have on this PC?

Have you run an on-demand scanner like free MBAM http://www.malwarebytes.org/on this PC?

I am also having the same problem with avast. It won’t let me upgrade. I have been using the free version since March with no problems and automatic updating working.

I am registered and my computer time is correct. I am running Windows XP professional and have plenty of room on my hard drive. I have also run CCleaner recently.

I successfully upgraded the desktop, but the on the laptop I keep getting error codes when updating.

I did have a virus–I used safe mode and ran malewarebytes and super antispyware from safe mode. I uninstalled and re-installed avast from safe mode. It wouldn’t let me run avast from safe mode, either.

I am going crazy and wondering if the virus is still there and affecting the avast.

Any suggestions would be greatly appreciated.

Thank you

Welcome jthomas34,

First let me ask you if you what other security software you have your machine including the version of Avast, firewall (FW), and any other security software?

If I understand correctly, you have 2 machines (desktop and a laptop). Is it the XP-Pro with the problem or is there a different OS with a problem? If the other machine has different specs., please give them to me.

You mentioned that you are getting error codes when trying to update on the laptop. What is the FW on the laptop and is the FW blocking anything for Avast?

You mentioned that you found a virus. Which machine was this on and were you able to quarantine or remove the virus? What was the virus? Sometimes, a virus will prevent you from installing AV software. On the other hand, remnants (perhaps prior version of Avast) from security software will also do the same.

For uninstalling and doing a CLEAN install of Avast, did you follow the procedure I posted in this thread?

Since you had a virus, I recommend that you start a new thread under the forum of Virus and Worms if your virus was not removed and there are people there who deal with virus removal. If the virus was removed, you can start a new thread under Avast 4.0/5.0 Free/Pro and include this thread as a link to your new post. Thank you.