For the past year I’ve been using the free home edition on my PC and my husband’s Laptop with no problems. I decided to upgrade to Professional and did it on the PC. Somehow, the order came out for a single user and instead of 2 users and I had clicked on Buy now, not download. I figured, OK, I’ll probably be getting a CD I don’t need since I usually make my own, and I’ll just do a download for the upgrade to PRO on the Laptop.
Instead, I got a License in an email for the PC, but nothing to link it to, the email saying that nothing in coming in postal mail. So I’ve sent a question asking where’s the product. I hope the people in tech who get these questions know what I’m talking about.
They don’t let you ask the question yourself. They just guess what you want to know and give you 2 choices (“did you pay 2 or more days ago?”). I wonder if they know what I mean by product (not license).
To confuse me more, I did the Trial (only one offered) download on the Laptop, ran it, and …the computer still says I’m running the Home edition. Of course I haven’t gotten a license to go with the Professinal download and haven’t a clue as to how to get one. Do I now go back and click on Buy now? I don’t want 2 downloads. There’s no one to talk to by phone since the company is so far away and I’m not about to pick up a phone, my usual solution.
Can someone please straighten me out. I need a license for the download that I think I’ve installed (although I didn’t uninstall the Home version first (there were no instructions to do so)). Does that mean that the Install is invalid?
If there is a record of the Professional download for the Laptop, how do I get a license for it? I really don’t want a TRIAL. I want the real thing. Someone please help.