Upset client

Avast Free Antivirus / Premium Security
1

I am sick and tired that when performing a smart scan in my licensed Avast Internet Security, results shows Firefox needs update and when clicked, update fails. Then the most annoying issue is that when I hit next to resolve the other issues found (always the 3 same issues), including performance, then you try to sell me another of your products to solve all 3 of them.

2
then you try to sell me another of your products to solve all 3 of them.
What product is it this time?
3

I have Avast Internet Security with license and the product you always try to sell me is PC Optimization tool for $2.99 monthly.

4
[b]you [/b]always try to sell me....
I dont work for avast ;)
5

Have you checked the installed components ?
Have you disabled the “show pop-ups for other avast products” ?

Ofcourse avast is trying to sell things, it is a commercial company.

6

Well, when I said “you” I was referring to Avast Company, because I thought this forum was pertinent and informative to them. I am not sure if it is a pop-up, the thing is it does not solve the issues identified. I know they try to sell but I already bought a program that is supposed to fix the issues it finds. Thank you for your replies and suggestions.

7

Is what you see the same as in this picture?

https://gyazo.com/874f6071fa418240e0e202ca0157af44

8
I already bought a program that is supposed to fix the issues it finds
No, you bought a av with some extra's. You did not buy avast CleanUp which is a separate product.
9

Hi rsarria09 :slight_smile:

  • When a software/Firefox update with Avast fails try this :

Avast - Scan - Scan for outdated software - Software Updater Settings - Database reset (troubleshooting) - Reset database now - yes.

  • To uninstall the Avast Cleanup module :
  1. Start - Control Panel - Add/Remove Programs - Avast - Change.
  2. Change.
  3. Under Performance uncheck Cleanup.
  4. Continue.
  5. Reboot.

Greetz, Red.