URGENT: After install Avast 5 vista does not boot up

Avast Free Antivirus / Premium Security
1

I installed Avast 5 pro licensed and all looked well. I had to reboot from Avast and than the boot stopped on a black screen with a pop-up text like:

Initialization from the interactive connecting-process failed.
Read the event log for more information.

Well I cant read it because the computer does not boot and.

Uninstalled Avast and yep Vista boots normal

2

So far help for a paying customer, BAD!

3

EljoPC.nl

Have you had any other security software installed that boot with Windows, like finger print security? It maybe conflicts with avast.

Please see topic: http://forum.avast.com/index.php?topic=53782.0 and let us know if it helps you.

4

Well thanks for reacting and pointing to this threat.

I can’t uninstall this Acer fingerprint software because thats in use by my customer. This means that I payed for a program that does not function. How do I get my money back?

Eljo

5

http://www.avast.com/contacts

6

Thanks I will contact them for my refund.

7

EljoPC.nl

Acer has released the newest patch of fingerprint driver this March for some machines if I were not mistaken. Please look the newest driver. It maybe helps out. I don’t try it yet.

8

Sorry I can’t. The laptop is back to my customer. He uses Comodo IS 4 now!

9

EljoPC.nl

Sorry for that too. I just missed this new path too. I just checked it, and seems works with the new avast 5.

I wrote about it here: http://catatan.legawa.com/2010/03/fixed-crash-windows-login-with-avast-5-on-acer-machine/

I hope it will help in future trouble.

Regards,
Cahya.