Urgent: avast! service stopped

Avast Free Antivirus / Premium Security
1

I have a paid subscription for Avast! It says my subscription status is active but under the summary it says UNSECURED and has a FIX NOW button but nothing happens when I click on it. It also says Urgent: avast! service stopped

The avast! antivirus program has been stopped, or is in an inconsistent state. Please re-start the program to resume protecting your system. I click on the button that says start program and again nothing.

Please help me with this program.

2

Do you use any other antivirus in your computer? In the past?

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).

3

I tried that. It fixes it when it starts back up but then I get the same message again.

4

I suggest an installation from scratch:

  1. Download the latest version of avast! Uninstall Utility and save it.
  2. Download the latest avast! version and save it.
  3. Uninstall avast from Control Panel (if possible). If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
  4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after you’ve run it.
  5. Install avast! using the setup saved on 2. Boot.
  6. Register your free copy or add the license key for Pro.
  7. Check and post the results.