URGENT: avast! web shield is unavailable

Avast Free Antivirus / Premium Security
1

I have installed avast! free antivirus on 14.06.2014. Post restart, it is continuously giving the message that the “web shield” feature can’t be started. Kindly suggest a remedy to this. I even tried reinstalling, but it did not help the problem. Kindly advice.

2
  • OS…?? (32/64 Bit…? - which SP…?)
  • Other security related software installed…??
  • Which AV(s) did you use before avast!..??
3

OS: 32 bit
Service pack: I am not sure I know
other security related software: none
AV(s) before avast! : I have been using avast! for the last 6 months or more. Had to format my computer recently(12.06.2014), post which I reinstalled avast!

4

First, be sure to get rid of all remnants of your prior installed AV(s).
→ http://www.avast.com/faq.php?article=AVKB11

Then:

  1. Download avast! Free Antivirus: http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
  2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions…!!)
  3. Reinstall avast! with the downloaded installer from point 1.
  4. Reboot.
5

Thank you so much. The issue has been resolved!. :slight_smile:

6

You’re welcome.