Hi There!
Good day!!
I have submitted a Refund Request a few days back, but got no reply yet!!
Don’t even get a confirmation email after submitting the request!
How do I know that my submission request has been received by the Avast Team?
As the auto subscription was on I’ve been charged for $49.99.
And due to my system issue, I noticed this after a day and submit that refund request at the same time.
Can anyone help me with this?
Looking forward to your kind response,
Reza!!
Be patient, a refund can take up to 7 business days. Also, don’t submit multiple tickets (FIFO).
Alright, and I’m sorry about that!
Was unsure, whether I’ve posted my request under the correct board or not.
Thanks a lot for your kind response!!
I’ll check and let you know after that 7 days!!
Best regards,
Reza
You’re welcome.
Hello Asyn,
It’s 7 days gone,
Still, I couldn’t see my money has got returned.
Would you please investigate this and do the needful?
Looking forward to your kind response.
Thanks and kind regards!!
Post your Ticket-ID.
Hi!
Thanks for your kind reply.
Unfortunately, that day I was surprised that I would obviously be asked for a Ticket/Reference Number if I submit a request in the forum which I had not been provided even after trying to submit so many requests. Nor even a confirmation email.
Now, today when I saw you asked me the same, I tried again today so that if I can obtain a Ticket that I can provide you.
And today, after submission, I’ve just got a Ticket Number.
The number of your request is: 09364237
Which has made me happy at the same time frustrated because it means my refund request has just been submitted to the Avast Team!! :‘( :’( :‘( :’(
However, I’d be obliged if you please do something so that they can take early action.
Thanks and kind regards,
Reza
[Md. Rezaul Hasan]
Hi Reza, I reported it for you.
Hi Asyn,
Thanks for caring!
I’ve got my money back!
Thanks again for everything!
Kind regards,
Reza
Hi Reza, no problem and thanks for your feedback.