I am reaching out because my website is being flagged as a phishing site by Avast, causing significant issues for my 1,500 students who rely on this domain to access their courses. Specifically, the domain affected is comotocarviolino.com.br (and all the subdomains: curso.comotocarviolino.com.br and loja.comotocarviolino.com.br).
This has been flagged as a phishing site, even though I have thoroughly verified with my hosting provider and through various scanning tools, including VirusTotal, and found no issues or security threats.
I’ve attempted to resolve this by submitting a false positive report through the official Avast form, but I encountered technical issues. Each time I complete the form and confirm the captcha, it turns green, but after submitting, the captcha section turns red, saying “try again,” and the form does not go through.
This false positive is highly disruptive to my students and my business. Please help me resolve this as soon as possible or provide an alternative contact method to report this issue directly.
Yes, I understand that VirusTotal didn’t detect any issues - neither did any other scanning tool I tried. The problem is that my website is being blocked and the Avast False Positive Report form isn’t working for me (I tried exactly in this link of your answer). I fill everything out, complete the captcha, and when I submit, it just says “try again,” with the captcha turning red. It never actually sends.
This is quite urgent for me as my students are unable to access the site due to this false positive. Is there any other method to report this directly to the Avast team? Thank you for your help.
As an Avast User - there is little on the action side that I can do.
I tried to submit this as a possible FP, but I don’t have the unique ID so the submission fails - but not I assume (dangerous I know) for having failed. For me the reCAPTHUA appears to work, but not having the unique ID I guess bounces it.
You can use my email, and the unique ID 6a9afcae3c41/2024-11-05T18:03:42.240Z (I got this ID exactly now). Hopefully, this will allow the submission to go through. I really appreciate your assistance, as this issue is causing a lot of disruption.
Unfortunately I’m experiencing problems also, it keeps dropping back to the try again after checking the and clicking the Submit button.
Now I don’t know if this relates to the Unique ID, as when I pasted what you gave me the last part isn’t shown but cropped, I retried it several times. Or if it is somehow connected to reCAPTHUA and a failure on that side wouldn’t continue.
I have tried to attract some Avast attention to this in another (restricted) area of the forums.
It’s a huge relief if your submission actually went through, as I had been trying multiple times without success. Could you confirm if it was definitely sent on your end?
That would help a lot just to be sure it reached them.
About the Unique ID, I also noticed the date part isn’t included, but since I copied it directly from the Avast notification, it should still be valid without that section. I really appreciate the extra effort you put in and for reaching out to Avast support on my behalf—and also for the advice on hiding my email address (done yet).
Though I can’t say if the submission form went through - I have reported this topic and another as having problems with the submission form that needs input.
Hi, I’ve been having the same problem for a week now. I sent the form to Avast and they still haven’t fixed the problem. Can you tell me if you managed to fix it and what the process was? I need help. Many of my users can’t access my platform. Thanks in advance.
I would suggest that you give more information (screenshot of the alert window with the See details option selected) so it can also be checked on the forum and or try and escalate it. As happened in the case of the Original Poster.
If this report was more than 48 hours ago and it is still detected, then the investigation by the Avast Virus Labs considers the detection good.
