url is good, avast gives false positive

Avast Free Antivirus / Premium Security
1

Hello, I work at Wings Software. When our customers download the file setupwingsacc.exe from https://wings.be/nl/klantenzone/installatie/installatie-lokaal (first link). Avast will give the message "The connection to download.wingscloud.eu has been lost due to an infection with URL: Blacklist. But that file or domain is safe.

I also downloaded the file once from work that have a different antivirus, and put the file on a stick. When I installed this file at home with Avast Free, Avast first analyzed the file, but after a few seconds Avast said the file was safe. Could you mark this file as a false positive so that our customers can download the files again at https://wings.be/nl/klantenzone/installatie/installatie-lokaal

download.wingscloud.eu is safe and not a URL blacklist.

2

Hello.

You need to complete the form at https://www.avast.com/en-gb/false-positive-file-form.php

3

Thank you so much for your answer. Does it take long before they whitelist it?
Is it faster to call? Because now the customers cannot download the installation file…

4

That rather depends on Avasts reanalysis of the detection.

In the meantime, Please break links to suspect sites, e.g. wings.be/nl/klantenzone/installatie/installatie-lokaal

Clear at this check https://sitecheck.sucuri.net/results/wings.be

The points raised here you should also consider https://webhint.io/scanner/637f7b4d-3a4b-4a8a-81d4-ccb70539dfc5
Some of those security issues are referencing 3rd party URL, it is possible that one of these could also trigger the alert (though not certain).

There is also a possibility that your Host could be hosting multiple domains on the same IP address and one of those might trigger the alert. But I don’t know if that would trigger a URL: Blacklist alert or not.