Problem 1:
I have a Win ME system running Avast 4.8 and malware was reported. The two infections, however, couldn’t be deleted nor fixed. The indicated infected files were
I was told by my usergroup to run Avast and might be able to delete or fix those files if I ran the system in SAFE MODE. When I did this, the program took 8 hours and the same infected files were reported. They still couldn’t be deleted nor fixed. Unfortunately, the user inteface degraded in SAFE MODE. Now when I run a scan in normal mode, the degraded user interface appears and the normal 18 minute scan takes 8 hours. The interface is partially ghosted and even if I download updates, remains ghosted and only partially functional. I don’t see a way to restore the user interface to its normal functionality.
both files indicate: infection:win32:adware-gen [adw] error occurred during file deleting: the operation is not supported for this type of archive
Apparently, Avast cannot delete nor fix this infection. I got that in an email message from their tech support, so I was pretty upset–what’s the point of identifying malware if you can’t remove it. Ironically, I did a HighJack This scan and the above files didn’t appear.
At this point, I’m not sure what to do and would buy an antivirus program but I haven’t found any that work with Windows ME.
Make sure you have the latest version of Hijackthis. You can get it HERE
Run it and post the log here please. Let me have a look. We will get your system clean.
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