Since I installed Avast Free (v. 5.0.507) some, but by no means not all, of my incoming email flashes briefly in my Inbox and then vanishes. It isn’t going into my spam box (CA anti-Spam) or into my deleted box. sometimes - but not always - I can do a Search and find it but sometimes it simply isn’t there. It even happens to mail from addresses that are in my Safe list, such as my wife: most of her mail comes through just fine, but some of it goes into a “black hole” of some sort. I’m using Outlook 2002, which I’ve had for years. Any guesses as to what’s happening here?
pfaoro,
I suggest that you upgrade to a newer version of outlook. We experienced strange behaviour when we tested internaly our antispam toolbar. Sometimes emails would disappear after being moved programmatically from folder A to folder B but they would still be visible in newer outlook versions. Also outlook is notoriously known to corrupt its own PST files over time which might result in data loss or inconsistencies.
Thanks, but with no disrespect, the expense of upgrading Outlook isn’t an option as I’m on a fixed income and must watch every penny. Further, I wasn’t willing unless absolutely necessary to give up my CA service because of certain features I uses many times every day.
I did, however, find an alternate solution: I was able to establish that avast! and CA anti-Spam conflicted (as a new avast! user I was under the impression that the program was only an anti-virus) and quite by accident discovered the “Mail Shield” option under the User Interface and disabled “scan incoming mail”. After a few days of testing by leaving mail on the server and looking at my Inbox via the web I was able to confirm that all mail is now getting through.
Overall, I’m very happy with avast! although it also seems to have some conflicts with Firefox, which I’ve also been able to workaround with a minimum of creativity ;D
Glad to hear that! In any case please do not hesitate to post any of your findings here (be it firefox issues or whatever) for others to share as most people are actually dealing with the same issues over and over
Thanks; will do