An on-demand disk scan with Avast! Pro (level = “thorough”) reports that I have VBS:Malware-gen in 26 files. A typical infected file is
c:\Documents and Settings\Test\Application Data.…\32F35B12d01
I’ve searched this forum for advice on how to handle this infection but most of the posts concern real-time detection from infected web sites or flash-drives.
Schedule a boot time scanning with avast with archive scanning turned on. If avast does not detect it, you can try DrWeb CureIT! instead.
Use MBAM (or SUPERantispyware or even Spyware Terminator) to scan for spywares and trojans. If any infection is detected, better and safer is send the file to Quarantine than to simple delete them.
In your item #2 you say to schedule a boot time scan and if Avast does not detect it then try DrWeb CureIT. I don’t understand. Avast has already found the virus. How can it not find it again?
You say to try an anti-rootkit program. But doesn’t an Avast scan include checking for rootkits?
Avast! does detect rootkits but not all of them.
No anti-virus can detect 100% of all malware.
The bootime scan is very useful because it scans before windows starts and hence before the virus starts up.
Just follow the steps given by tech they should work.
NEVER DELETE ITEMS DETECTED ALWAYS MOVE TO CHEST OR QUARANTINE
SUPERantispyware and malwarebytes (mbam) make sure you update them they do not auto update you must do it your self.
Tech is speaking generically and not about your specific issue, so hopefully it would detect it and be able to deal with it on the boot-time scan. If either of those doesn’t (detect or be able to deal with it) then you go to the next option. This is not saying avast won’t find it if it has previously detected, but a series of steps.
A multi-application approach is often more effective (and again are just a series of steps) than one single application detecting everything, which can never be guaranteed to be 100%.