Version 7.01474165 just hangs on Windows 7

Avast Free Antivirus / Premium Security
1

When I go to task manger, it shows that the program is running, yet it does not appear in my system tray, nor does it open when I click on the icon from the Program Manager and / or Desktop.

I have uninstalled via safe mode and then reinstalled with no luck.

I am running Windows 7 SP 1.

2

Any other security program that could be interfering? Old antivirus before avast? Firewall?

3

Version 7.01474165? You mean 7.0.1474? Free, Pro or Suite?

4

Free version. I removed Avira and Spybot. I have MBAM, but it is not running.

After the reinstall of Avast, it did the system scan, said it found no viruses. But when I go to click it it, nothing happens.

5

Attached is my OTL log.

6

And the extras.txt file

7

Windows 7 is weird when it comes to the notifications section of the task bar. Sometime programs just disappear from there even if they are running. Right click on task bar, left click on Properties, Left click on Customize. scroll down to avast and make sure that it says "show icon and notificatgions under Behaviors. If not change it to say that. Then reboot. Even though a program is running it won’t show in the notifications area of the taskbar if it is not set to show icons. Clicking on the program to run it when the program is already running will not help. You need to change the Behaviors to say show icon and notifications and then probably reboot.

Windows 7 for some reason from time to time will just change the Behaviors and the icon will stop appearing.

8

hi metrotheme,

Here is a website with the complete removal tools for all prior uninstalled a/v’s http://singularlabs.com/uninstallers/security-software/

Might be a good idea to ensure no remnants are left of old a/v’s. Stick with your post for a bit to see if a malware expert can say if your system is clean. The expert should report back within 24 hours.

9

Thank you, I wiped out the other programs, but still no luck.

10

OK, gone and notified a malware expert to have a look here. Please be patient.

11

Looks like a partial zero access install

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF


:Files
C:\Windows\Installer\{6c92256a-9999-21e8-c9ef-7e01b30a220a}
C:\Users\Nick\AppData\Local\{6c92256a-9999-21e8-c9ef-7e01b30a220a}

:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

THEN

Download and Install Combofix

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

  • IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks

http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png

http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png

[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.

Notes:

  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.

Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

12

Attached is my Combo Fix log.

13

OTL log.

14

Could you now re-install Avast please

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF


:OTL
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyServer" = http=127.0.0.1:6092

:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

15

OTL Log attached.

16

Avast! now works?

17

i cant find
“C:\Windows\Installer{6c92256a-9999-21e8-c9ef-7e01b30a220a}”
i only see 6A and 6E

18

hi,

Download a fresh new copy of your version here: http://www.avast.com/free-antivirus-download

Suggest you not go anywhere else to get it.

19

I installed the version you sent to me, and it still doesn’t load. I click on the program, I get the blue circle for about three seconds, then the circle disappears and no interface. AvastUI.exe is running in my task manager, but only at the size of 1,944K. I have no success with using the repair function either.

20

How is the computer behaving now … Is Avast installing ?