My Free Trial period was to expire soon, so I decided to upgrade and purchased a one year plan. I received my license key but was undable to open or download it. Maybe my laptop didn’t have the proper software to open it?? I tried several different programs to no avail. I sent three or four emails to tech support but cannot get help. They suggested I download V5, which I had already done. Do I download it again…what about the license key that I cannot open or download?? Anyone have any suggestions??? Please Help! ??? ???
You shouldn’t open it, why can’t you download it, what errors are displayed ?
How to register avast 5 pro on page 7 - 8
http://www.avast.com/documentation/quick-start-guide-pro-en-ww.pdf
Thanks for trying to help me, David. I tried to download it and I got a message stating it could not be opened because my computer did not know which program created it and I should choose from a list of programs on my computer to open it or download one from the internet. I didn’t know which to do, so I choose different programs on my computer to try to download it and it opened in a coded type message that I cannot use with Avast. Now when I try to insert the license key from my downloads file, the download is not there. I tried to contact someone with tech support and cannot get them to respond. I have received one message from them advising me to download version 5, which I have already downloaded upon purchase of the package. Now I don’t know what to do. Help!
Is the name of the file " license.avastclick " ?
The name of the file is “License.dat”
well if it was license.avastclick you just double click it after avast 5 is installed and the file will fiend the program and insert by itself
but license.dat…?
It seems as though there was a mistake in your license, similar to this thread:
http://forum.avast.com/index.php?topic=55211.msg466832#msg466832
Send an email to sales(at)avast.com and they should be able to send you a correct one.