Video Downloader button absent on YouTube only

system · 2017-01-31T17:27:49.000Z

Thanks Eddy

How do I remove the Safe Zone browser component without removing avast?

Eddy · 2017-01-31T17:37:48.000Z

https://www.avast.com/faq.php?article=AVKB209

Asyn · 2017-01-31T18:08:57.000Z

Matt217 post:5:

How do I remove the Safe Zone browser component without removing avast?

→ https://www.avast.com/faq.php?article=AVKB96#artTitle (Add/Remove components)

system · 2017-01-31T18:55:18.000Z

Thanks for all the help guys

Unfortunately the component re-install didnt work either. Still no downloader icon on YouTube…

Asyn · 2017-02-01T06:17:14.000Z

Wait for one of the devs and/or submit a ticket: https://support.avast.com/support/tickets/new

system · 2017-02-01T07:41:40.000Z

Okay thanks

Asyn · 2017-02-01T07:47:20.000Z

You’re welcome.

system · 2017-02-01T19:26:51.000Z

hello, i am using safezone browser on my windows vista laptop and the video downloader has disappeared completely. i trying reinstalling avast and the browser separately but still nothing. help and feedback please!!! thanks in advance!!

system · 2017-02-02T23:04:49.000Z

Hi Folks.
I am having a similar problem. Have used repair. Have reinstalled the entire suite. Nothing. And yes it was fine up til a few days ago. I am not even sure how to use the advice above about “getting a ticket” but if the person who first posted this query has received a response to their ticket… could you please share what the official response has been?
Or anyone else who knows. It is the primary reason I use Safezone as my default. Thanks

Eddy · 2017-02-02T23:31:46.000Z

It would not surprise me if it has to do with he way the downloader detects if there is a video and the changes YT has made (not using flash anymore, but html5)

demetry842 · 2017-02-03T03:15:37.000Z

Eddy post:14:

It would not surprise me if it has to do with he way the downloader detects if there is a video and the changes YT has made (not using flash anymore, but html5)

Mmmm… but what we can do?

-Instal some additional soft (java or somethin like this… not quite sure, i’m not it worker)?
-Change some Avast options?
-Back to piracy (… and the bottle of rum!)? ;D

Anyone know… the official position from Avast (if we have any)? Or it just like allways: “no one knows what is realy happens so just hold on and pray”.

RE
Wait a second… oh, silly me, I just remembered: yep - they skip to html5… BUT!.. this is happened some time ago (i’m not pretty sure - when, BUT not a few days ago - much earlier).

So… i dont think that html5 - it’s a sourse of a problem.

system · 2017-02-03T09:09:50.000Z

I raised a ticket after having some issues with Avast support not recognising that I have a valid license!
No response to the YT issue but I tried Safezone again this morning and the downloader button did re appear for a few videos only.

I suspect that Avast will be constantly playing catch up with an ever changing YT ‘backend’.

bob3160 · 2017-02-04T19:56:56.000Z

Reported to Avast. Let’s see if we get a reply as to the status of this problem.

ondrejz · 2017-02-06T18:06:24.000Z

Sorry for problems

The problem has been fixed. You will get update a few minutes after browser start or every 6 hours when browser is running.

Please reply to this message if you still have these issues. Thanks

bob3160 · 2017-02-06T18:17:32.000Z

ondrejz post:18:

Sorry for problems

The problem has been fixed. You will get update a few minutes after browser start or every 6 hours when browser is running.

Please reply to this message if you still have these issues. Thanks

http://screencast-o-matic.com/screenshots/u/Lh/1486404775033-17326.png

system · 2017-02-07T08:02:46.000Z

Anyone else still having problems with this?

Downloading button still missing here…

ondrejz · 2017-02-07T15:05:33.000Z

Matt217 post:20:

Anyone else still having problems with this?

Downloading button still missing here…

Try our new Avast version which includes new version of SZBrowser: https://forum.avast.com/?topic=196445.0

Solved?

system · 2017-02-07T16:54:13.000Z

New update seems to have solved the issue now thanks

system · 2017-09-25T20:39:09.000Z

When I sent a ticket they will not provide support unless you have the paid version. So if the video downloader does not work (even reinstalled), basically they’re saying too bad. I wouldn’t make a purchase if they will not provide an answer for the free version.

bob3160 · 2017-09-25T20:52:12.000Z

moana2 post:23:

When I sent a ticket they will not provide support unless you have the paid version. So if the video downloader does not work (even reinstalled), basically they’re saying too bad. I wouldn’t make a purchase if they will not provide an answer for the free version.

https://support.avast.com/support/tickets/new?form=3

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