I know this has nothing to do with Avast, but some of you are so knowledgeable about computers in general and I’ve received so much help with virus issues, I wanted to post here. (I did try another forum back when the problem first popped up, but never received a reply.)
This is an issue that started a while back when I deleted an old program that wasn’t working properly (StartStop Dictation and Transcription Software). I think that might have triggered whatever is going on now because that’s when the problem started. Maybe when it was deleted it took some files that are needed for other things? Anyway, whenever I try to play a video (AVI at this point), in WMP or Cyberlink Power DVD, the programs crash. Some DVDs will play in Power DVD, but only the audio. This is the error message:
AppName: wmplayer.exe AppVer: 11.0.5721.5145 ModName: libavcodec.dll
ModVer: 0.0.0.0 Offset: 001fd9e3
AppName: powerdvd.exe AppVer: 6.0.0.2128 ModName: libavcodec.dll
ModVer: 0.0.0.0 Offset: 001fd9e3
I also notice that something called ffdshow video decoder and ffdshow audio recorder look like they’re running when I try to use WMP or Power DVD.
The videos play fine in a transcription program I use (NCH Software’s Express Scribe), but that’s not very good for watching videos (tiny window). And an AVI file I downloaded from my camera plays in QuickTime (haven’t tried anything else in QT)
I can play videos on YouTube, Facebook, and websites just fine.
Any way a novice like myself could possibly fix this, or should this be left to a professional?
Thanks for any advice!
Pam