hi, my anti spyware picks up this virus called PUP.install.core. i can’t seem to get ride of. do you know how i can set the anti virus so it can pick that up?
Hi,
Can you post the screenshot of that?
We’ll run system diagnostics with these two powerful tools if you will. That will allow me to quickly ascertain whether or not malware may be running on your machine.
=> Please download Farbar Recovery Scan Tool (
http://www.mcshield.net/personal/magna86/Images/FRST_canned.png
) by Farbar and save it to your desktop.
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.
[*]Double-click to run it. When the tool opens click Yes to disclaimer.
[*]Press Scan button.
[]It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
[]The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
=> Please download GMER, the RootKit Detector tool from the link below and save it to your Desktop:
Gmer download link
Note: file will be random named
Double-clicking to run GMER.
[*]Wait for initial scan to finish - if there is any query, click No;
[*]Click [ Scan ] button and wait until the full scan is complete;
[*]Click [ Save … ]- save the report to the Desktop (named ARK );
[*]Then click the >>> button and select Autostart card;
[*]Click [ Scan ] button;
[*]After quick scan, click Copy button;
[*]Open notepad and Paste text. Save report to the Desktop (named autostart )
Attach here both Gmer logreports. (ARK.txt and autostart.txt)
i can’t seem to find it on my pc anymore . since i blacked from getting on my pc. that’s about all i can tell you
PUP.install.corePUP = not virus / Possible Unwanted Program, usually crap that follow when you download free programs
run the programs magna86 suggested the he will check the logs and remove any crap he see