Virus cant be removed finally

Hallo together, i have a big Problem.

I got 4 Virus i know on my computer, and they allways apear in the Temp Folder of my current account.

When i start the Antivirus, (Avast & Grisoft) it tells me that it cant scan the files that are infected. I tried often to remove the files manually, and it always works, but a few hours later they are here again.

The Viruses are Called: 15729.exe // 27366.exe // 28181.exe // 29019.exe

I am Using WinXP Prof. SP2; Avast AntiVirus Home Edition; Grisoft AVG Antivirus;

I hope someone of you can Help me.

Thanks a lot, Franz

Hi fk132,

We cannot tell people enough times, that it is unwise to put TWO resident virus scanner products on one computer, they are bound to interfere with each other and give false results. Just imagine you want your house being guarded, you put one bulldog there, and your property in this case your code is safe, get another dog there also and the two dogs gonna fight each other and leave your house unguarded. So take one resident scanner off (uninstall), and do an oline scan with a non resident scanner like Bitdefender 9, lets see what results you will get then,

greets,

polonus

Read Polonuses post and do like he says then try a boot scan.Start avast! right click somewhere in the skin and choose Schedule boot time scan…

When i start the Antivirus, (Avast & Grisoft) it tells me that it cant scan the files that are infected.
This is caused because each AV in turn locks the infected file (because it is infected) stopping it being scanned by the other AV. So they are in conflict, rather than twice the protection two resident AVs often cause conflict that leaves you less protected rather than better protected.

Uninstall one as suggested and scan again with the remaining anti-virus. You can use an on-line or on-demand scanner as a backup, but never two resident (active) AVs.

Hallo together, sorry if i didnt say, but i used thirst the Avast, it found it deletet and so far and so far, than i deinstalled it, tried the Grisoft, same Result, and at least i tried both together.

None of them did it.

This goes on since about one week, plz give me some Minds to this problem.

THX

Well did you try a boot time scan with avast! or not?

Hi fk132,

What did the online scan find, you did not do that yet, did you.
You try that first, and then we can talk later. Another question to you, you have one resident Antivirus Program and one Software Firewall installed? If this is not the case, you cannot be protected properly. Two firewalls are as bad as two resident antivirus programs, remember that from now on,

polonus

Hi,

@ Revan: yes i did it, but on the boot scan it also told me that it cant open/scan the files.

@ Polonus: I am using only one Firewall, i tried the online Scan but it dont work with my netscape. So i have no result.

Which files are we talking about?You have to give us a little more info.

On-line scanning should not be browser dependent…
We need more info: name of the files and path, name of the virus that avast couldn’t remove…

Bad choice. This is not how an antivirus work.

Like i called the files above:
The Viruses infected files are Called: 15729.exe // 27366.exe // 28181.exe // 29019.exe

I dont know which virus it is exactly, the Scanner tells me only
Trojan Horse Downloader.Generic.kyl

When i tried the online Scan with the Bitdefender, the site tells me that this is not possible with my browser. I am using netscape.

I am sorry becouse of making you a double work, but my english is not very good.

But Thx to everyone that tries helping me.

Hmmmm… Could you post a HijackThis log? Do your online scanning with Internet Explorer BTW :wink: