Hey
I did a boot time scan today. the scan found some files and moved them to the virus chest. Now I can’t recover the files.
Besides, there’s a virus in there that I can’t delete.
How can I get some files back and delete the Virus?
Hey
I did a boot time scan today. the scan found some files and moved them to the virus chest. Now I can’t recover the files.
Besides, there’s a virus in there that I can’t delete.
How can I get some files back and delete the Virus?
Using the Virus Chest: https://support.avast.com/article/21/
… I know how to use the virus chest, but whenever I click restore it says “Whops, error occurred. This file can’ t be restored.”
and if I try to delete the virus, nothing happens. But everything else can be deleted but not restored.
You could try the latest beta: https://forum.avast.com/index.php?board=15
still not working
What is the full file name you are trying to restore?
Avast IS
Windows 10 Pro 64Bit 1709 Build 16299.248
No
None
these are all .exe files
it says on all files “Win32:Malware-gen”
Only on the Virus “IDP.Generic”
OK, as Igor joined the topic wait for his advice.
Oh man, Avast didn’t put the files in the chest virus at all. :o
Avast copied the files into the virus chest hahaha
I can’t recover it because there’s the file already.
Just some general advice on files in the virus chest, ‘there is no rush to delete files in the virus chest,’ a protected area where the file/s can do no harm.
The files in the virus chest are encrypted and the file name is changed, so viewing the virus chest location in Windows Explorer you can’t see the original file name. If you open the virus chest in Avast it shows the full file name and original location.