So i just installed Avast and now it has a file locked in its chest that i cant get out. I have tried restore/export/ even submit to Lab and it wont do anything it just keeps the file. I was going to uninstall avast but i am afraid it will also delete the file please help it has stopped all production since that file runs important software.
Using the Virus Chest: https://www.avast.com/faq.php?article=AVKB21
I have tried restore/export/ even submit to Lab and it wont do anything it just keeps the file.Are you sure? .... restore/export/ submit to Lab > a copy remain in chest just in case
Yes I followed those directions when I completed each task it looked like avast was doing something but when I checked the folders it never would come back. When I did the summit to lab I never received a prompt or anything. Still don’t have it.
If I Uninstall will it be deleted?
Yep.
- Which Avast…? (Free/Pro/IS/Premier)
- Which version…?
- OS…? (32/64 Bit…? - which SP/Build…?)
Win7 64bit. Free 17.4.2294. Program version. Build. 17.4.3482.0
Repair Avast:
- Control Panel → Add/Remove programs → Avast
- Click on ‘Repair’.
- Follow instructions.
- Reboot.
Did not work. I am glad I tried the free one before going all out and doing all 5 of my computers. Ideas? Repair restarted Tham thing.
Repair restarted Tham thing.No idea what that is?
It was " same thing" no change.
I uninstalled, installed my software and installed symantec and all works.