1

So i just installed Avast and now it has a file locked in its chest that i cant get out. I have tried restore/export/ even submit to Lab and it wont do anything it just keeps the file. I was going to uninstall avast but i am afraid it will also delete the file please help it has stopped all production since that file runs important software.

2

Using the Virus Chest: https://www.avast.com/faq.php?article=AVKB21

3
I have tried restore/export/ even submit to Lab and it wont do anything it just keeps the file.
Are you sure? .... restore/export/ submit to Lab > a copy remain in chest just in case
4

Yes I followed those directions when I completed each task it looked like avast was doing something but when I checked the folders it never would come back. When I did the summit to lab I never received a prompt or anything. Still don’t have it.

If I Uninstall will it be deleted?

5

Yep.

  • Which Avast…? (Free/Pro/IS/Premier)
  • Which version…?
  • OS…? (32/64 Bit…? - which SP/Build…?)
6

Win7 64bit. Free 17.4.2294. Program version. Build. 17.4.3482.0

7

Repair Avast:

  1. Control Panel → Add/Remove programs → Avast
  2. Click on ‘Repair’.
  3. Follow instructions.
  4. Reboot.
8

Did not work. I am glad I tried the free one before going all out and doing all 5 of my computers. Ideas? Repair restarted Tham thing.

9
Repair restarted Tham thing.
No idea what that is?
10

It was " same thing" no change.

11

I uninstalled, installed my software and installed symantec and all works.