Virus chest help

system · 2017-05-13T05:30:57.000Z

So i just installed Avast and now it has a file locked in its chest that i cant get out. I have tried restore/export/ even submit to Lab and it wont do anything it just keeps the file. I was going to uninstall avast but i am afraid it will also delete the file please help it has stopped all production since that file runs important software.

Asyn · 2017-05-13T07:27:13.000Z

Using the Virus Chest: https://www.avast.com/faq.php?article=AVKB21

Pondus · 2017-05-13T07:49:12.000Z

I have tried restore/export/ even submit to Lab and it wont do anything it just keeps the file.

Are you sure? .... restore/export/ submit to Lab > a copy remain in chest just in case

system · 2017-05-13T19:12:44.000Z

Yes I followed those directions when I completed each task it looked like avast was doing something but when I checked the folders it never would come back. When I did the summit to lab I never received a prompt or anything. Still don’t have it.

If I Uninstall will it be deleted?

Asyn · 2017-05-13T19:15:13.000Z

robert779 post:4:

If I Uninstall will it be deleted?

Yep.

Which Avast…? (Free/Pro/IS/Premier)
Which version…?
OS…? (32/64 Bit…? - which SP/Build…?)

system · 2017-05-13T19:55:35.000Z

Win7 64bit. Free 17.4.2294. Program version. Build. 17.4.3482.0

Asyn · 2017-05-13T20:09:00.000Z

Repair Avast:

Control Panel → Add/Remove programs → Avast
Click on ‘Repair’.
Follow instructions.
Reboot.

system · 2017-05-13T22:46:33.000Z

Did not work. I am glad I tried the free one before going all out and doing all 5 of my computers. Ideas? Repair restarted Tham thing.

mchain · 2017-05-13T23:26:30.000Z

Repair restarted Tham thing.

No idea what that is?

system · 2017-05-15T03:50:44.000Z

It was " same thing" no change.

system · 2017-05-17T01:55:21.000Z

I uninstalled, installed my software and installed symantec and all works.

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